Field Support Engineer

VIQU IT; Peterborough; Hybrid; GBP 37,000 - 42,000; Full time

Job summary

VIQU IT in Peterborough (Midlands) is seeking a Technology Specialist Associate to provide remote and on-site 2nd/3rd line support across multiple school sites. The role supports server upgrades, infrastructure improvements, and Microsoft 365/Azure administration to ensure reliable IT services. A full UK driving licence and frequent travel are required.

The position is home-based with regular site travel (approx. three days/week).

Qualifications

• 2nd/3rd/Line experience
• Windows Server maintenance knowledge
• Full UK driving licence and ability to travel to sites regularly

Responsibilities

• Provide remote and on-site 2nd/3rd line technical support across multiple school locations, resolving complex infrastructure and connectivity issues.
• Support server upgrades, infrastructure improvements and wider technology projects across the organisation.
• Administer and maintain Microsoft 365 and Azure environments, including managing policies and Conditional Access configurations.
• Troubleshoot wired and wireless networking issues, ensuring reliable connectivity across sites.
• Work alongside regional technical specialists to support technology improvements, school onboarding and infrastructure refresh programmes.

Skills

2nd/3rd line support

Windows Server

Azure

Microsoft 365

Networking

Infrastructure

Tools

Microsoft 365 Admin Center

Azure AD

Networking hardware

Job description

Technology Specialist Associate

Peterborough / Midlands - Home-based with regular site travel (typically 3 days per week)

£36,604 - £42,042 depending on experience

VIQU are partnering with a leading education organisation who are looking to recruit a Technology Specialist Associate to provide technical support across multiple school sites. The successful candidate will work closely with regional technical specialists, providing additional technical expertise, supporting projects and ensuring reliable IT services across the organisation.

Key Responsibilities

• Provide remote and on-site 2nd/3rd line technical support across multiple school locations, resolving complex infrastructure and connectivity issues.
• Support server upgrades, infrastructure improvements and wider technology projects across the organisation.
• Administer and maintain Microsoft 365 and Azure environments, including managing policies and Conditional Access configurations.
• Troubleshoot wired and wireless networking issues, ensuring reliable connectivity across sites.
• Work alongside regional technical specialists to support technology improvements, school onboarding and infrastructure refresh programmes.

Key Experience Required

• Strong hands-on experience in a 2nd/3rd Line Support Engineer, Infrastructure Engineer or Field Support Engineer position.
• Solid knowledge of Windows Server infrastructure, with an understanding of server upgrades and maintenance.
• Full UK driving licence and access to your own vehicle are essential, alongside the flexibility to travel to different sites approximately three days per week, with occasional overnight stays.