Information Technology Support Engineer

Candour; Warrington; On-site; GBP 26,000 - 38,000; Full time

Job summary

Candour is seeking an IT Support Engineer to join its established IT team in Warrington. This role is ideal for someone with an IT support background looking to develop their infrastructure skills, gain hands-on experience with a range of technologies and progress their career.

Working alongside experienced engineers, you'll support the day-to-day running of IT infrastructure while contributing to technical projects, system improvements and new deployments.

Qualifications

• Experience in an IT support role.
• Strong IT fundamentals and troubleshooting skills.
• Knowledge of TCP/IP, DNS, DHCP, switching and routing.
• Familiarity with Windows OS, command-line tools, Active Directory and Group Policy.
• Some understanding of Windows Server administration.
• Full UK driving licence and willingness to travel to other sites.
• Exposure to enterprise IT technologies.
• Hands-on experience supporting business-critical infrastructure.
• Involvement in infrastructure projects and deployments.

Responsibilities

• Investigate and resolve infrastructure issues across servers, networks and business systems.
• Support and maintain Windows Server environments, AD and Group Policy.
• Assist with VMware virtualization administration.
• Configure, maintain and troubleshoot network equipment (switches, routers, firewalls, APs).
• Support escalated technical issues and collaborate with IT team.
• Carry out routine infrastructure maintenance, monitoring and health checks.
• Assist with upgrades, deployments and wider IT projects.
• Identify opportunities to improve systems through scripting and automation.

Skills

IT support experience

IT fundamentals

Networking basics

Active Directory

Group Policy

Windows Server administration

Windows OS & CMD tools

Driving licence

Infrastructure projects

Job description

An opportunity has arisen for an IT Support Engineer to join an established IT team. This role is ideal for someone with an IT support background looking to develop their infrastructure skills, gain hands-on experience with a range of technologies and progress their career.

Working alongside experienced engineers, you'll support the day-to-day running of IT infrastructure while contributing to technical projects, system improvements and new deployments.

Key Responsibilities:

• Investigate and resolve infrastructure issues across servers, networks and business systems.
• Support and maintain Windows Server environments, Active Directory and Group Policy.
• Assist with the administration of VMware virtualisation environments.
• Configure, maintain and troubleshoot network equipment, including switches, routers, firewalls and wireless access points.
• Support escalated technical issues and collaborate with the wider IT team.
• Carry out routine infrastructure maintenance, system monitoring and health checks.
• Assist with infrastructure upgrades, deployments and wider IT projects.
• Identify opportunities to improve systems and processes through scripting and automation.

Key Skills:

• Experience in an IT support role.
• A good understanding of IT fundamentals and technical troubleshooting.
• Knowledge of networking concepts, including TCP/IP, DNS, DHCP, switching and routing.
• Familiarity with Windows operating systems, command-line tools, Active Directory and Group Policy.
• Some understanding of Windows Server administration.
• Full UK driving licence and flexibility to travel to other sites occasionally.
• Exposure to a broad range of enterprise IT technologies.
• Hands-on experience supporting business-critical infrastructure.
• Involvement in infrastructure projects, upgrades and technology deployments.
• Opportunities to develop technical expertise and take on greater responsibility as your career progresses.

If you have a solid foundation in IT support and are looking to take the next step towards infrastructure engineering, this is an excellent opportunity to build your skills and gain valuable hands-on experience.