Support Engineer

Unify Talent - IT, Digital & Tech Recruitment

Gatwick

On-site

GBP 28,000 - 40,000

Full time

11 hours ago

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Benefits offered by this job

Hybrid working arrangements

Pension 6% company contribution

Private medical AXA healthcare

Life insurance Up to 4x salary

Enhanced sick pay

On-call rota compensation

Cycle to work scheme

Employee discounts

Volunteering leave

Job summary

Unify Talent - IT, Digital & Tech Recruitment is seeking an IT Support Engineer to join our client’s growing team at the Gatwick office. You will help ensure reliable IT systems and deliver excellent support to employees.

You’ll manage identity management, networking, endpoints, and security tools, while assisting with IT projects and upgrades. The role requires on-site work five days per week with an on-call rota and appropriate compensation.

Qualifications

Commercial IT support or IT infrastructure experience.
Strong demonstrable knowledge of Active Directory and Entra ID.
Proficiency in Windows configuration and troubleshooting.
Experience with endpoint management tools (Intune, ThreatLocker).
Excellent problem-solving, troubleshooting, and documentation skills.
Strong interpersonal and communication skills for supporting employees at all technical levels.

Responsibilities

Serve as the first point of contact for IT support requests via email, IM, phone, or in person.
Provide technical support for Windows applications and peripherals; support Microsoft 365/Teams.
Manage onboarding/offboarding processes: laptop setup/return, user account provisioning, access rights, licenses.
Administer user accounts and access controls (Active Directory / EntraID).
Configure and support VPN, Wi‑Fi, LAN, DNS, DHCP; assist with firewall and switch configuration.
Develop basic PowerShell scripts to streamline workflows; participate in IT projects and migrations.
Provide first-line support for the ERP application and assist with business systems integration.

Skills

Problem-solving

Documentation

Interpersonal communication

Independent working

Customer-focused support

Tools

Active Directory

EntraID

Windows

Intune

ThreatLocker

VPN

DNS

DHCP

PowerShell

Job description

We are looking for an IT Support Engineer with hands-on IT support and infrastructure experience to join our clients growing team. In this role, you will be responsible for ensuring the reliability, security, and efficiency of the IT systems while delivering excellent support to employees in our clients Gatwick office.

Working as part of a global team, with colleagues based in the UK and Miami, you’ll be responsible for managing core IT infrastructure (identity management, networking, endpoints, security tools), resolving technical issues, and assisting with IT projects and upgrades. While the focus is on IT infrastructure, you will also provide support for business systems and applications as needed.

Key Responsibilities

IT Support & Operations

Serve as the first point of contact for IT support requests via email, IM, phone, or in person.
Provide technical support for Windows applications and peripherals.
Support collaboration tools including Microsoft 365 and Teams.
Manage onboarding/offboarding processes: laptop setup/return, user account provisioning, access rights, and license assignments.
Maintain documentation of IT procedures, support tickets, and solutions.

Infrastructure & Security

Administer user accounts and access controls (Active Directory / EntraID).
Manage and troubleshoot endpoint management solutions (Intune / Threatlocker).
Configure and support VPN, Wi-Fi, LAN, DNS, DHCP, and other networking services.
Assist with firewall and switch configuration, security improvements, and preventive maintenance.
Collaborate with global IT teams on IT projects, migrations, and upgrades.

Automation & Projects

Develop and use basic automation scripts (PowerShell) to streamline workflows.
Support infrastructure projects such as OS migrations, system upgrades, and security implementations.
Participate in global IT initiatives and cross-regional collaboration.

Business Systems Support (Secondary)

Provide first-line support for our ERP application to assist employees with basic troubleshooting.
Support business applications integration with core IT systems.

Experience & Qualifications Required:

Commercial IT support or IT infrastructure experience.
Strong demonstrable knowledge of Active Directory, Entra ID.
Proficiency in Windows configuration, and troubleshooting.
Experience with endpoint management tools (e.g. Intune, Threatlocker).
Excellent problem-solving, troubleshooting, and documentation skills.
Strong interpersonal and communication skills for supporting employees at all technical levels.

What We’re Looking For

A technically skilled IT professional with a good infrastructure background.
Someone who thrives on solving complex technical challenges.
Must be able to work independently with minimal supervision.
A proactive team player who can balance IT operations with project work.
A customer-focused individual who can deliver reliable, secure, and user-friendly IT solutions.
The successful candidate will be required to work onsite five days per week and be part of an out-of-hours on-call rota, for which compensation is provided

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