IT Support Engineer

TieTalent

Gravesend

On-site

GBP 30,000 - 35,000

Full time

14 days+

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Benefits offered by this job

20 days holiday

Company pension scheme

Job summary

A leading technology company is seeking an IT Support Engineer to provide 1st and 2nd line support based in Gravesend. The ideal candidate will have strong Microsoft 365 and Windows Server experience, and a working knowledge of Azure services. This full-time position offers a competitive salary of up to £35,000, along with additional company benefits including a pension scheme and 20 days holiday.

Qualifications

Proven experience in a 1st or 2nd line support role.
Strong proficiency with Microsoft 365 administration.
Experience supporting Windows Server environments (2016/2019/2022).

Responsibilities

Provide 1st and 2nd Line Support for Users across Desktop, Mobile, and Infrastructure Systems.
Troubleshoot and resolve issues related to Microsoft 365, including Exchange Online, Teams, and SharePoint.
Implement and support basic Cyber Security measures.

Skills

Microsoft 365 administration

Windows Server

Azure

Cyber Security principles

Networking fundamentals

Job description

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About

IT Support Engineer 1st/2nd Line £30,000 - £35,000 depending upon experience Based out of Gravesend Permanent / Monday – Friday 37.5 hour working week

About

IT Support Engineer 1st/2nd Line £30,000 - £35,000 depending upon experience Based out of Gravesend Permanent / Monday – Friday 37.5 hour working week

Do you have experience of working within 1st/2nd line It support?

Do you have Experience supporting Windows Server environments (2016/2019/2022).

Attega Group is currently partnering exclusively with our client in recruiting a IT Support Engineer to join the team.

We are seeking a proactive and technically skilled 1st/2nd Line IT Support Engineer to join our dynamic IT team. The ideal candidate will have strong experience supporting Microsoft 365 environments, Windows Server, and Azure, with a working knowledge of Datto RMM and a solid grounding in cyber security best practices. You will be the first point of contact for end-user support issues while also assisting with escalations and infrastructure-related tasks.

In return, our client is offering a salary of up to £35,000 depending on experience P/A, plus additional company benefits (20 days holiday, company pension scheme)

This is a full-time, permanent position working Monday – Friday 09:00 – 17:00

Main Duties

Reporting to the Finance Director, your responsibilities will include:

Provide 1st And 2nd Line Support For Users Across Desktop, Mobile, And Infrastructure Systems. Troubleshoot And Resolve Issues Related To Microsoft 365, Including Exchange Online, Teams, SharePoint, And OneDrive. Support And Maintain Windows Server Environments (AD, DNS, DHCP, Group Policy). Assist In Managing And Supporting Azure Cloud Services (VMs, Microsoft Intune). Implement And Support Basic Cyber Security Measures Including Endpoint Protection, MFA, And Security Policies. Assist With User Onboarding/offboarding, Hardware Setup, And Software Deployment. Document Procedures And Maintain IT Asset Records. The Ideal Candidate

Proven experience in a 1st or 2nd line support role. Strong proficiency with Microsoft 365 administration. Experience supporting Windows Server environments (2016/2019/2022). Familiarity with Microsoft Azure services and administration. Understanding of cyber security principles and tools (e.g., antivirus, firewalls, MFA). Knowledge of networking fundamentals (TCP/IP, VPNs, DNS, DHCP). For more information on our IT Support Engineer, please contact Liz in the Attega Group offices today

Nice-to-have skills