Applications Support

TieTalent; England; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary and bonus scheme

Contributory Pension Scheme

Life Assurance

Employee Welfare Fund

Health & Wellness programs

Job summary

A technology solutions provider is seeking an Applications Support Specialist to join their Glasgow office. This entry-level role focuses on ERP (Infor CloudSuite) support, resolving in-house queries, and collaborating with the Applications Development team. Ideal candidates will have experience in a helpdesk environment and strong communication skills. Benefits include a competitive salary, up to 25 days annual leave, and a contributory pension scheme.

Qualifications

• Significant experience supporting ERP systems within a helpdesk environment.
• Experience with Infor CloudSuite is desirable.
• Experience supporting a geographically diverse userbase.

Responsibilities

• Resolve ERP related queries and provide solutions.
• Manage and resolve support calls.
• Work closely with Applications Development team.

Skills

Experience supporting ERP systems

Effective communication skills

Strong analytical skills

Ability to work under pressure

Tools

Infor CloudSuite

Cisco Call Manager

Job description

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The Role:

We have an exciting opportunity for a Systems Support Analyst to join our Glasgow Head Office to support the business with all ERP (Infor 3) related queries, including resolving issues in-house to escalating to our third-party support providers. The role of Systems Support Analyst will involve working closely with the ERP/Applications Development team to analyse internal processes, provide solutions and the associated documentation. Our busy IT Team work within defined business wide SLAs and the Systems Support Analyst will be responsible for managing and resolving support calls whilst supporting Cisco Call Manager.

We are interested in hearing from highly motivated candidates who are looking to gain exposure to a wide range of technologies.

Successful candidates must demonstrate the following:

Significant experience supporting ERP systems within a helpdesk environment.

Experience with Infor ClouidSuite is desirable.

Experience supporting a geographically diverse userbase.

Effective communications skills and the ability to engage with a variety of internal and external stakeholders is essential

Ability to work effectively under pressure whilst meeting tight deadlines

Strong analytical and problem-solving skills with a methodical approach to workload

GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays and a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits include:

Competitive salary and bonus scheme

Up to 25 days annual leave plus bank holidays

The option to buy up to 5 days additional leave

Contributory Pension Scheme

Life Assurance

Employee Welfare Fund (Company-funded social events)

Cycle to Work Scheme

Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab

So what next?

If you think you fit the profile we would love to hear from you!

All you have to do is upload your CV and complete our short application form and we can take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

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