IT Support Engineer — JD Edwards & M365 (Leicester)

Ranson Barnes Recruitment Limited; East Midlands; On-site; GBP 28,000 - 36,000; Full time

Job summary

Ranson Barnes Recruitment Ltd is seeking a proactive IT Support Technician for its Leicester site. The role covers hardware, software, networks, and Microsoft 365, with responsibility for supporting the ERP system (ideally JDE/JD Edwards) and assisting with IT projects.

You will troubleshoot day-to-day issues, manage user accounts, and contribute to broader infrastructure improvements, ensuring reliable services across the business.

Qualifications

• Experience in IT support/helpdesk roles.
• Experience supporting ERP systems, preferably JD Edwards.
• Strong knowledge of Windows and Microsoft 365.
• Understanding of Active Directory.
• Knowledge of networking fundamentals (TCP/IP, DNS, DHCP).
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple priorities.
• Full UK driving licence.

Responsibilities

• Provide day-to-day IT support across hardware, software, networks and peripherals.
• Support and administer ERP system, including JD Edwards.
• Respond to and resolve ServiceNow helpdesk tickets.
• Troubleshoot PCs, laptops, mobiles, printers and connectivity issues.
• Support Microsoft 365 including Outlook, Teams, OneDrive and SharePoint.
• Install, configure and maintain IT hardware and software.
• Manage user accounts and access via Active Directory and Microsoft 365.
• Support server infrastructure and virtual environments including Hyper-V.
• Assist with LAN, WAN, Wi-Fi and VPN connectivity.
• Support system upgrades, migrations, backups and cybersecurity processes.
• Maintain IT asset records and technical documentation.
• Provide guidance and support to users across the business.

Skills

IT Support

ERP JD Edwards

Windows 365

Active Directory

Networking TCP/IP

Hyper-V

ServiceNow

Intune

Customer service

Tools

ServiceNow

Hyper-V

Intune

Entra ID

Job description

Ranson Barnes Recruitment Ltd is seeking a proactive IT Support Technician for its Leicester site. The role covers hardware, software, networks, and Microsoft 365, with responsibility for supporting the ERP system (ideally JDE/JD Edwards) and assisting with IT projects.

You will troubleshoot day-to-day issues, manage user accounts, and contribute to broader infrastructure improvements, ensuring reliable services across the business.