IT Support Engineer

Slice Solutions; Dinnington; On-site; GBP 25,000 - 31,000; Full time

Job summary

Slice Solutions LTD is seeking an IT Support Engineer to join a small MSP. The role focuses on 1st and 2nd line IT support for a diverse client base across Doncaster, Sheffield and surrounding areas.

You will work hands-on with MS365, Azure, Intune, and networking, providing on-site and remote support, contributing as the 8th member of a close-knit team where your ideas matter.

Qualifications

• Experience in 1st and 2nd line IT support.
• Strong customer service and relationship-building skills.
• Clear communication across levels.
• Willingness to learn new software.
• Reliable and punctual with good time management.

Responsibilities

• Maintaining and supporting MS365 and networking solutions for client and internal projects.
• Onsite support and installation of hardware and software.
• Provide remote technical support via email and telephone to end users for quick resolution.
• Specify, configure and implement desktops, servers, printers and related software per client requirements.
• Produce standard configurations, documentation, and procedures.
• Identify process improvements to create efficiencies for the team and clients.
• Build and maintain relationships with new and existing clients.

Skills

Customer service

Communication

Time management

Problem solving

Reliability

Tools

Microsoft 365

Azure Services

Intune (MDM)

Networking (LAN/WAN, DHCP)

Onsite/Remote support

Job description

IT Support Engineer

Salary: c. £28,000

About the job

Are you a solid IT support all-rounder and love rolling up your sleeves to provide mainly 1st and 2nd line IT support? Let's have a conversation about your next career move.

Our client is an established MSP providing in-house IT support and rapid response IT services to companies across Doncaster, Sheffield and sometimes Lincoln also.

The team is small at 7, so you'd be the 8th person to join the team no more just being another IT engineer.... in this team your ideas matter and your contribution is important.

Required Experience, Skills and Personality

• Microsoft365 Services
• Azure Services
• Intune for MDM (ideally albeit you'll also get plenty of hands‑on training)
• Experience with networking technologies and concepts such as LAN/WAN, DHCP etc
• Experience of and enjoy providing customer service, building, and maintaining customer relationships.
• Ability to communicate clearly and concisely to all levels.
• An ability and desire to adapt and learn new software and programs.
• Good time‑keeping and organisational skills.
• You love solving problems.
• Reliable and punctual.
• Driving licence in case you need to visit with clients across the area (usually up to about a one‑hour radius of the S25 area of Sheffield).

Responsibilities

• Maintaining and supporting MS365 and networking solutions for client and internal projects.
• Onsite support and installation of hardware and software.
• Provide remote technical support via email and telephone to end users so that operational problems and queries are diagnosed and resolved as quickly as possible.
• Specifying, recommending, providing, configuring, and implementing many varied items of equipment i.e., desktops, servers, printers etc. and supporting software in accordance with client requirements.
• Production of standard configurations, documentation, and procedures.
• Consider where the team can streamline processes and produce efficiencies within the company and in the services provided to clients.
• Building and maintaining relationships with new and existing clients where our client provides their IT support.