Hands-On IT Support Engineer — Join a Close-Knit MSP

Equals One Ltd; Dinnington; On-site; GBP 25,000 - 31,000; Full time

Job summary

Equals One Ltd in Doncaster and Sheffield area is seeking an IT Support Engineer to provide mainly 1st and 2nd line IT support within a small MSP team. You’ll work on MS365 and Azure, perform onsite hardware and software installations, deliver remote support, and help build lasting client relationships while learning new skills across networking and devices.

Join a close-knit team of eight, enjoy problem solving, excellent time-keeping, and the chance to visit client sites within about an hour

Qualifications

• Experience with MS365 and networking solutions.
• Experience with Azure and Intune for MDM is preferred.
• Customer service experience and ability to communicate clearly with clients.

Responsibilities

• Maintaining and supporting MS365 and networking solutions for client and internal projects.
• Onsite support and installation of hardware and software.
• Provide remote technical support via email and telephone to end users.
• Configuring and implementing equipment (desktops, servers, printers, etc.) according to client requirements.
• Production of standard configurations, documentation, and procedures.
• Identify and implement process improvements to increase efficiency.

Skills

Microsoft 365

Azure Services

Intune MDM

LAN/WAN

Customer service

Communication skills

Problem solving

Time management

Reliability

Driver's license

Job description

Equals One Ltd in Doncaster and Sheffield area is seeking an IT Support Engineer to provide mainly 1st and 2nd line IT support within a small MSP team. You’ll work on MS365 and Azure, perform onsite hardware and software installations, deliver remote support, and help build lasting client relationships while learning new skills across networking and devices.

Join a close-knit team of eight, enjoy problem solving, excellent time-keeping, and the chance to visit client sites within about an hour