IT Support Engineer

Equals One Ltd; Dinnington; On-site; GBP 25,000 - 31,000; Full time

Job summary

Equals One Ltd in Doncaster and Sheffield area is seeking an IT Support Engineer to provide mainly 1st and 2nd line IT support within a small MSP team. You’ll work on MS365 and Azure, perform onsite hardware and software installations, deliver remote support, and help build lasting client relationships while learning new skills across networking and devices.

Join a close-knit team of eight, enjoy problem solving, excellent time-keeping, and the chance to visit client sites within about an hour

Qualifications

• Experience with MS365 and networking solutions.
• Experience with Azure and Intune for MDM is preferred.
• Customer service experience and ability to communicate clearly with clients.

Responsibilities

• Maintaining and supporting MS365 and networking solutions for client and internal projects.
• Onsite support and installation of hardware and software.
• Provide remote technical support via email and telephone to end users.
• Configuring and implementing equipment (desktops, servers, printers, etc.) according to client requirements.
• Production of standard configurations, documentation, and procedures.
• Identify and implement process improvements to increase efficiency.

Skills

Microsoft 365

Azure Services

Intune MDM

LAN/WAN

Customer service

Communication skills

Problem solving

Time management

Reliability

Driver's license

Job description

IT Support Engineer

Salary: c.£28,000

About the job

Are you a solid IT support all-rounder and love rolling up your sleeves to provide mainly 1st and 2nd line IT support? Let’s have a conversation about your next career move.

Our client is an established MSP providing in-house IT support and rapid response IT services to companies across Doncaster, Sheffield and sometimes Lincoln also.

The team is small at 7, so you'd be the 8th person to join the team no more just being another IT engineer....in this team your ideas matter and your contribution is important.

You’ll have this experience, skills, and personality to thrive in this new role as the team’s newest IT Support Engineer:

• Microsoft365 Services


• Azure Services


• Intune for MDM (ideally albeit you'll also get plenty of hands‑on training)


• Experience with networking technologies and concepts such as LAN/WAN, DHCP etc


• Experience of and enjoy providing customer service, building, and maintaining customer relationships.


• Ability to communicate clearly and concisely to all levels.


• An ability and desire to adapt and learn new software and programs.


• Good time-keeping and organisational skills.


• You love solving problems.


• Reliable and punctual.


• Driving licence in case you need to visit with clients across the area (usually up to about a one-hour radius of the S25 area of Sheffield).

About you as the new IT Support Engineer

You will be responsible for much of the following as well as lots of opportunities to learn and develop your knowledge and skills:

• Maintaining and Supporting MS365 and networking solutions for client and internal projects.


• Onsite support and installation of hardware and software.


• Provide remote technical support via email and telephone to end users so that operational problems and queries are diagnosed and resolved as quickly as possible.


• Specifying, recommending, providing, configuring, and implementing many varied items of equipment i.e., desktops, servers, printers etc.and supporting software in accordance with client requirements.


• Production of standard configurations, documentation, and procedures.


• Consider where the team can streamline processes and produce efficiencies within the company and in the services provided to clients.


• Building and maintaining relationships with new and existing clients where our client provides their IT support.

If this sounds like you, we would love to hear from you!