IT Support Engineer

MCS Group; Belfast; On-site; GBP 29,000 - 35,000; Full time

Job summary

Join a leading retail organization in Belfast as an IT Support Engineer, where you'll be pivotal in delivering on-site and remote support across the UK and Ireland. In this dynamic role, you'll manage service desk tickets and support a variety of systems, including Windows Server, EPOS, and Microsoft 365. This is a fantastic opportunity to work with a well-established IT team, providing hands-on support and troubleshooting across multiple sites. If you're looking for a varied role with a chance to make a real impact in a fast-paced environment, this position is perfect for you.

Qualifications

• Experience in a fast-paced IT Support or End User Support role.
• Hands-on knowledge of Windows Server in both on-premise and virtual environments.

Responsibilities

• Provide 1st and 2nd line support, managing service desk tickets.
• Support Windows Server environments and troubleshoot hardware/software.

Skills

IT Support Experience

Windows Server (2008-2019)

Active Directory

LAN/WAN Networking

Windows 10/11 Support

Tools

Microsoft 365

Sage

CCTV Systems

EPOS Systems

Azure

VMware

Job description

MCS Group is delighted to be working with a leading retail organisation based in Belfast, a major player in their market, as they look to recruit an IT Support Engineer to strengthen their on-site and remote support function across the UK and Ireland.

This is a fantastic opportunity to join a well-established IT team where you'll play a key role in supporting infrastructure and retail systems across a wide geographic footprint.

Key Responsibilities:

• Provide 1st and 2nd line support, managing service desk tickets and delivering both on-site and remote assistance.

• Support Windows Server environments (2008-2019) in physical and virtualised setups.

• Troubleshoot and maintain hardware and software across multiple sites, including printers, tablets, smartphones, and peripheral devices.

• Maintain and support EPOS, eCommerce, Sage, and CCTV systems in retail environments..

• Support company applications including Microsoft 365, ERP systems, and telephony platforms.

• Carry out user administration for Office 365.

What We're Looking For:

• Experience in an IT Support or End User Support role in a fast-paced environment.

• Hands-on knowledge of Windows Server (2008-2019) in both on-premise and virtual environments such as Azure or VMware.

• Familiarity with supporting Windows 10/11 devices.

• Working knowledge of Active Directory, Group Policy, and user/group management.

• An understanding of LAN/WAN networking and troubleshooting.

What's on Offer:

• Salary up to £35,000

• Monday to Friday, 8:00am - 4:30pm

• Office-based role in Belfast

• A varied and hands-on role with regular travel across UK and Ireland

To speak in absolute confidence about this opportunity, please contact Luke Graham, IT Recruitment Consultant at MCS Group, on 028 9049 0859 028 9049 0859 , or click the Apply button below.

If this position isn't quite right, we're working on a range of IT roles that might be.