IT Support Engineer (Managed Services)

MCS Group; Belfast; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a rapidly growing company as a 2nd Line Support Engineer in a supportive environment. This role offers the chance to work with a range of technologies including Active Directory, MS Exchange, and Citrix. You will manage help desk operations and address user issues while gaining exposure to 3rd-line escalations. This family-owned business fosters a collaborative culture, providing an excellent opportunity for professional growth and skill enhancement. If you're eager to apply your troubleshooting skills in a dynamic setting, this position is perfect for you.

Qualifications

• At least 2 years of experience in a busy internal support environment.
• Strong troubleshooting skills in various technologies.

Responsibilities

• Provide 2nd line support by managing the help desk and addressing user issues.
• Occasionally travel to the UK mainland for on-site support.

Skills

Active Directory

MS Exchange

Office 365

Citrix

Networking Principles

Troubleshooting Skills

Job description

MCS Group is proud to partner with a rapidly growing company seeking to add an experienced 2nd Line Support Engineer to their team. You will be joining a busy but supportive environment, gaining exposure to a range of technologies deployed both here in Northern Ireland and across Great Britain. This business remains family-owned, fostering a collaborative and dynamic culture.

The Role:

• Provide 2nd line support by managing the help desk and addressing user issues.
• Occasionally travel to the UK mainland to provide on-site and hardware support (note: travel is infrequent).
• Demonstrate proficiency in technologies including Active Directory, MS Exchange, Office 365, Citrix, and networking principles.
• Work within a small, supportive team and gain exposure to 3rd-line escalations to build on your help desk skills.

About You:

• Experience: At least 2 years of experience as a 2nd Line Support Engineer in a busy internal support environment or MSP background.
• Technical Skills: Strong troubleshooting skills in Active Directory, MS Exchange, Office 365, Citrix, and networking.
• Soft Skills: A friendly, professional, and approachable attitude with an appreciation for the service-oriented nature of IT support.
• Communication: Ability to interact with company owners, directors, and senior managers confidently.
• Motivation: Eager to apply your troubleshooting skills in a new and challenging environment while learning and growing professionally.
• Requirements: A valid driver's license due to the travel aspect of the role.

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on 02896935520 or [e-mail].

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.