IT Support Engineer

VanRath; Belfast; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

An established industry player is seeking an IT Support Engineer to join their team in Belfast. This role offers a dynamic environment where you will provide essential technical support to end users, ensuring their needs are met efficiently. With a focus on customer service and collaboration, you'll work closely with a dedicated team to resolve issues and enhance user experience. The company values progression and is committed to long-term growth, making this an exciting opportunity for those looking to develop their career in a supportive atmosphere. If you're passionate about technology and customer service, this role is perfect for you.

Qualifications

• Strong technical support experience with a focus on customer service.
• Experience in network and systems administration is a plus.

Responsibilities

• Provide technical support via phone, email, and ticket systems.
• Collaborate with team to meet service level agreements.
• Proactively learn and develop new technologies.

Skills

Technical Support

Helpdesk Experience

Customer Service Skills

Network Experience

Systems Administration

Education

IT Degree or Similar

Job description

Summary

• Job Reference: JPR020525
• Job Title: IT Support Engineer
• Salary: 30-40k pa
• Location: Belfast, hybrid (3 days per week onsite)
• Contract: Temporary, full-time (37.5 hours pw, typically Mon-Fri / 8-9 hour shifts between 12noon and 11pm)

Overview

Our client within the private sector is looking for an IT Support Engineer to provide technical support to their end users, all focused on their products and services. This is a large multi-national and your day-to-day would involve network and systems support via telephone (helpdesk), emails, ticket systems etc.

*Due to their end user demand, hours of work will fall between 12noon and 11pm.*

This is a large organisation with plenty of progression opportunities, so they are looking to hire for the long term with desire to secure a permanent position.

Requirements

• IT Degree or similar
• Strong technical support / helpdesk experience
• Network / NOC experience would be good to have
• Systems admin/engineering experience would be good to have
• Strong customer service skills, positive morale, team player

What you'll do as an IT Support Engineer

• Provide technical support via telephone, emails, ticket response to end users including product users/customers/business representatives
• Work at a fast pace to ensure issues resolved efficiently and effectively
• Collaborate with the team to ensure SLAs are met
• Be proactive in learning and developing new technologies
• Adhere to company policies and procedures with particular attention to Cyber Security.

For further information on this IT Support Engineer role, or any other IT job in Northern Ireland, apply via the link or contact VANRATH for a confidential chat today.