IT Support Assistant

TN United Kingdom; Leeds; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading British Heritage brand is seeking an IT Support Assistant based in Leeds. The role involves providing comprehensive IT support, managing incidents, and maintaining systems. Ideal candidates will have a passion for IT, strong problem-solving skills, and experience with Windows systems and Microsoft 365.

Qualifications

• Genuine passion for IT and a desire to learn.
• Experience supporting Windows-based systems.
• Proactive and results-driven mindset.

Responsibilities

• Provide user support for Hardware, Software, and Applications.
• Manage and resolve 1st and 2nd line IT support incidents.
• Administer Active Directory and Microsoft 365 environments.

Skills

Analytical skills

Problem-solving

Customer service

Adaptability

Integrity

Tools

Active Directory

Microsoft 365

POS software

Job description

IT Support Assistant - Ben Sherman - Leeds Based

About Ben Sherman

Ben Sherman, established in 1963 in Brighton, is renowned for its standout button-down shirts and has expanded into a full lifestyle collection. The brand maintains a strong connection to music and British subcultures, which continues to define its identity.

Our Expansion

We are rapidly expanding through our retail stores, wholesale partners, and boutique menswear stores, aiming to showcase our products and aesthetic to a broad customer base. We seek talented, passionate individuals to help drive our brand’s next chapter.

Join Us

If you are passionate about contributing to a British Heritage brand’s journey, consider joining our team.

Responsibilities

1. Provide user support for Hardware, Software, and Applications in Windows/Mac environments.
2. Manage and resolve 1st and 2nd line IT support incidents, collaborating with third-party partners as needed.
3. Support Mobile Devices, including POS Android tablets and iOS phones.
4. Handle support processes such as onboarding, offboarding, and access requests.
5. Coordinate with third-party partners to ensure incident resolution within SLAs.
6. Administer Active Directory and Microsoft 365 environments.
7. Maintain and update support documentation, sharing information with support partners where appropriate.

Key Skills and Experience

Essential Skills

• Genuine passion for IT and a desire to learn.
• Strong analytical and problem-solving abilities.
• Customer service-oriented with a commitment to high support standards.
• Experience supporting Windows-based systems.
• Knowledge of Active Directory, Exchange, and Microsoft 365 (SharePoint, OneDrive, Teams).
• Excellent listening skills.
• Ownership of issues with regular updates to stakeholders.
• Adaptability to changing priorities.
• Proactive and action-oriented approach.
• High integrity, honesty, and trustworthiness.
• Results-driven mindset.

Desirable Skills

• Experience with POS software.
• Experience with Microsoft Endpoint or similar technologies.
• Knowledge of AV, email, and web filtering software.