1258 - IT Support Assistant (IT Service Desk)

Barnsley Hospital; Barnsley; On-site; GBP 20,000 - 30,000; Full time

Job summary

A dynamic healthcare organization is seeking an ICT Support Assistant to join their team. This role is perfect for university students pursuing a computing-related course, offering a unique opportunity to gain hands-on experience in a fast-paced IT environment. You'll be responsible for providing essential support to users, managing accounts, and ensuring the smooth operation of IT services. Join a forward-thinking team committed to growth and sustainability, where your contributions will help enhance the quality of healthcare services. This is an ideal chance to develop your technical skills while making a positive impact in the community.

Qualifications

• Experience with call logging systems and IT Helpdesk.
• Minimum of 3 Grade C GCSEs including English and ICT.

Responsibilities

• Provide ICT Help Desk function including call logging.
• Support users via telephone and drop-in for fixes.

Skills

Call logging systems

Remote support

Face-to-face support

Good communication skills

Keyboard skills

Organizational skills

Ability to work under pressure

Education

GCSEs including English and ICT

NVQ Level 2

Working towards a degree in IT

Tools

Microsoft Windows 7

Microsoft Windows 10

Active Directory

NHS Mail

Microsoft Teams

Job description

This role is a fantastic opportunity for apprentices currently studying for NVQ Level 2/3. Apprentices should note that the salary will be at the Agenda for Change Annex 21 trainee rate (up to 75% of the band) until they complete their apprenticeship.

Interview Date: TBC

This role would be ideally suited for a university student studying a computing-related course and seeking a placement year opportunity.

An opportunity has arisen for an ICT Support Assistant to work within the ICT Service Desk team at Barnsley Hospital NHS Foundation Trust on a fixed-term basis.

The ICT Department primarily provides repair, maintenance of networking, telecommunications, desktop, virtual desktop, and server systems, support, and implementation for Barnsley Hospital NHS Foundation Trust.

For further information, please contact:

IT Service Desk: [e-mail]

Adam McGeorge: [e-mail]

Main duties of the job

The post-holder will be responsible for providing the ICT Help Desk function, including call logging and remote fixes via telephone and drop-in. Other duties include some desk-side fixes, procurement of IT equipment, user account creation and maintenance, asset recording, user advice, and general administration.

The post offers opportunities to learn a wide range of technical skills within the department. The role requires a strong customer focus and the ability to work independently.

About us

Please note that the Trust reserves the right to close the position early.

Barnsley Hospital NHS Foundation Trust is a high-performing organization with a 'Good' rating from the CQC and significant progress in strategic objectives. We value our staff's commitment to ensuring a sustainable future for the organization, which is highly regarded by our local communities.

There has never been a better time to join Barnsley Hospital. The organization is dynamic, with staff engaged in change and committed to growth and sustainability.

Barnsley Hospital NHS Foundation Trust is committed to equality and fair treatment for all applicants regardless of race, nationality, ethnicity, gender, marital status, disability, religion, sexual orientation, age, or offending history.

The cost of the DBS check for Band 6 and above roles will be deducted from the salary of successful candidates.

Certificates of Sponsorship

For those requiring sponsorship under the skilled worker or health & care visa routes, please check eligibility at the official GOV.UK site. Note that from 09/04/2025, sponsorship will no longer be available for band 2 and 3 entry roles.

Job responsibilities

Job Description for ICT Support Assistant

Please refer to the attached Job Description and Person Specification for full details.

Supporting Documents

Refer to the values-based recruitment guidance and related documentation.

Person Specification

Experience

• Experience with call logging systems, remote and face-to-face support.
• Experience in a busy IT Helpdesk or contact center environment.

Qualifications

• Minimum of 3 Grade C or equivalent GCSEs, including English and ICT.
• NVQ Level 2.
• Working towards or have passed Microsoft Desktop Support certifications in Windows 7 and/or Windows 10.
• Working towards a degree in an IT-related subject.

Knowledge and Awareness

• Knowledge of Windows and Microsoft products.
• Experience supporting NHS Mail and Teams.
• Ability to manage user accounts in Active Directory.

Skills and Abilities

• Keyboard skills.
• Good communication skills.
• Strong organizational skills.
• Excellent telephone manner.
• Ability to work in a team and accept direction.
• Ability to work under pressure.
• Managing user accounts in Active Directory.

Trust Values

• Describe what Equality & Diversity means to you and why it is important (around 100 words).
• Describe what teamwork means to you (around 100 words).

Disclosure and Barring Service Check

This role is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure check will be required to screen for any criminal convictions.