1258 - IT Support Assistant (IT Service Desk)

NHS; Barnsley; On-site; GBP 20,000 - 25,000; Full time

Job summary

An exciting opportunity for an ICT Support Assistant at Barnsley Hospital NHS Foundation Trust. The role involves providing support within the ICT Service Desk team, focusing on call logging, desktop fixes, and user account management. Ideal for university students pursuing a computing-related course, this position offers a chance to develop technical skills in a dynamic healthcare environment.

Qualifications

• Experience with call logging systems and IT Helpdesk support.
• Minimum of 3 GCSEs, including English and ICT.
• Working towards a degree in an IT-related field.

Responsibilities

• Provide ICT Help Desk function including call logging and remote fixes.
• Perform desktop fixes and user account maintenance.
• General administration duties within the ICT Service Desk.

Skills

Communication

Organizational

Teamwork

Education

GCSEs at Grade C

NVQ Level 2

Microsoft Desktop Support certifications

Tools

Active Directory

Windows 7

Windows 10

Job description

This role is a fantastic opportunity for apprentices currently studying for NVQ Level 2/3. Apprentices should note that the salary would be the Agenda for Change Annex 21 trainee rate (up to 75% of the band) until they complete their apprenticeship.

Interview Date: TBC

This position would be ideally suited to a university student studying a computing-related course and seeking a placement year opportunity.

An opportunity has arisen for an ICT Support Assistant to work within the ICT Service Desk team at Barnsley Hospital NHS Foundation Trust on a fixed-term basis.

The ICT Department primarily provides repair and maintenance of networking, telecommunications, desktop, virtual desktop, and server systems, support, and implementation for Barnsley Hospital NHS Foundation Trust.

For further information, please contact:

IT Service Desk: [e-mail]

Adam McGeorge: [e-mail]

Main duties of the job

The post-holder will be responsible for providing the ICT Help Desk function, including call logging and remote fixes via telephone and drop-in. Other duties include desktop fixes, processing IT equipment procurement, user account creation and maintenance, asset recording, user advice, and general administration duties.

The post offers opportunities to learn a wide range of technical skills. The role requires a highly developed customer focus and the ability to work independently.

About us

Please note that the Trust reserves the right to close the position early.

Barnsley Hospital NHS Foundation Trust is a high-performing organization, achieving a 'Good' rating in the latest CQC assessment and making significant progress in strategic objectives. We value our staff's commitment to ensuring a sustainable future for the organization, highly regarded by our local communities.

There has never been a better time to join Barnsley Hospital. The organization is dynamic, with a 'we can do this' attitude, engaging staff in change and growth initiatives.

Barnsley Hospital NHS Foundation Trust is committed to promoting equality and fair treatment for all applicants regardless of race, nationality, ethnicity, gender, marital status, disability, religion, sexual orientation, age, or offending history.

The cost of the DBS check for Band 6 and above roles will be deducted from the salary of successful candidates.

Certificates of Sponsorship

If you require sponsorship under the Skilled Worker or Health & Care visa routes, please check your eligibility at GOV.UK. Note that from 09/04/2025, sponsorship will no longer be available for Band 2 and 3 entry roles.

Job responsibilities

Job Description for ICT Support Assistant

Please refer to the attached Job Description and Person Specification for full details.

Supporting Documents

Refer to the values-based recruitment guidance and related documentation.

Person Specification

Experience

• Experience with call logging systems, remote and face-to-face support.
• Experience in a busy IT Helpdesk or contact centre environment.

Qualifications

• Minimum of 3 GCSEs at Grade C or equivalent, including English and ICT.
• NVQ Level 2.
• Working towards or holding Microsoft Desktop Support certifications in Windows 7 and/or Windows 10.
• Working towards a degree in an IT-related field.

Knowledge and Awareness

• Knowledge of Windows and Microsoft products.
• Experience supporting NHS Mail and Teams.
• Ability to manage user accounts in Active Directory.

Skills and Abilities

• Keyboard skills.
• Good communication skills.
• Organizational skills.
• Excellent telephone manner.
• Ability to work in a team and accept guidance.
• Ability to work under pressure.
• Managing user accounts in Active Directory.

Trust Values

• In about 100 words, describe what Equality & Diversity means to you and why they are important.
• In about 100 words, describe what teamwork means to you and its importance within the organization and IT.

Disclosure and Barring Service Check

This role requires a DBS check under the Rehabilitation of Offenders Act (Exceptions Order) 1975, with necessary disclosures made to the DBS to check for previous convictions.