IT Support Apprentice: Start Your Tech Career

Pmccommerce; Abingdon; On-site; GBP 12,000 - 18,000; Full time

Job summary

PMC Commerce is offering an IT Apprentice position to develop hands-on skills in IT support, hardware, networking, cyber security, cloud technologies, and documentation. The Level 3 Information Communications Technician apprenticeship lasts about 13 months with a 12-week End-Point Assessment, providing structured training and real-world experience.

You will learn across IT support, computer systems, networking, security, and project work while contributing to daily IT operations and helping

Qualifications

• A genuine interest in IT, computers, and technology.
• Willingness to learn new skills and undertake structured training.
• Good communication and interpersonal skills.
• A logical, methodical approach to problem-solving.
• Good organisational skills and attention to detail.
• The ability to work independently on assigned tasks and collaboratively within a team.
• A professional, positive, and customer-focused attitude.
• A willingness to follow instructions, procedures, and information security requirements.
• Commitment to completing the apprenticeship and developing professionally.

Responsibilities

• Provide first-line IT support to users.
• Help diagnose and resolve hardware, software, operating system, and connectivity problems.
• Record support requests, document solutions, and elevate more complex issues when necessary.
• Communicate professionally with users and keep them informed of progress.
• Assist with setting up, installing, and maintaining computers, peripherals, and other IT equipment.
• Support software installations, updates, system upgrades, and routine maintenance.
• Help maintain accurate IT asset registers and equipment records.
• Learn how to carry out remote troubleshooting and support.
• Develop practical knowledge of computer networks, routers, switches, wireless access points, and network cabling.
• Assist with investigating network connectivity and performance issues.
• Learn about IP addressing, network protocols, and the technologies that keep IT services running.
• Follow information security policies and safe working practices.
• Help maintain secure systems, devices, and user access.
• Develop an understanding of cyber security threats, vulnerabilities, and protective measures.
• Support data protection, backups, and recovery procedures, and promptly report suspected security incidents.
• Learn about cloud-based applications, storage, and infrastructure services.
• Use diagnostic tools and system information to investigate technical issues.
• Assist with testing, basic scripting, automation, and system improvements.
• Contribute to IT projects and activities that improve service reliability.
• Maintain accurate records of IT incidents, support activities, equipment, and system changes.
• Follow established procedures and help keep technical documentation up to date.
• Organise assigned tasks, meet agreed deadlines, and contribute to continuous improvement.

Skills

Interest in IT

Willingness to learn

Good communication

Logical problem-solving

Organisational skills

Independent and team work

Customer-focused attitude

Follow instructions & information

Commitment to apprenticeship

Education

IT-related qualification

Tools

Microsoft Windows

Business applications

Job description

PMC Commerce is offering an IT Apprentice position to develop hands-on skills in IT support, hardware, networking, cyber security, cloud technologies, and documentation. The Level 3 Information Communications Technician apprenticeship lasts about 13 months with a 12-week End-Point Assessment, providing structured training and real-world experience.

You will learn across IT support, computer systems, networking, security, and project work while contributing to daily IT operations and helping