IT Apprentice: Cloud, Networks & Cyber Skills (18-Month)

Amazon Inc.; City of Westminster; On-site; GBP 18,000 - 24,000; Full time

Job summary

Amazon is offering an IT Apprenticeship in England, designed to build a broad technical foundation across networks, cloud services, virtualisation and telecommunications. You’ll learn on the job while studying for the Level 3 Information Communications Technician apprenticeship standard, with coaching, mentoring and a clear progression path.

The role supports on-site work and requires a proactive, curious mindset.

Qualifications

• Customer service experience or aptitude.
• Strong problem-solving and logical thinking.
• Interest in technology and IT/communications systems.

Responsibilities

• Interpret and prioritise customer requirements; provide remote or in-person support.
• Diagnose faults with the right tools and escalate complex issues as needed.
• Install and configure computer systems; perform software upgrades.
• Monitor system performance and apply security measures.
• Communicate with stakeholders and manage escalations.

Skills

Customer service

Problem-solving

Education

GCSEs (5 subjects, 4/C or above)

Job description

Amazon is offering an IT Apprenticeship in England, designed to build a broad technical foundation across networks, cloud services, virtualisation and telecommunications. You’ll learn on the job while studying for the Level 3 Information Communications Technician apprenticeship standard, with coaching, mentoring and a clear progression path.

The role supports on-site work and requires a proactive, curious mindset.