IT Support Apprentice | Path to Azure Cloud Specialist

QA; Sevenoaks; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Career progression

Training courses

Structured mentoring

On-site parking

Transport links

Friendly environment

Job summary

CHS Networks is seeking an IT Support Apprentice to join our growing team. You will be the first point of contact for customers, log incidents, and help resolve issues under SLAs while gaining hands-on IT experience.

This apprenticeship leads toward a Level 3 Azure Cloud Support Specialist Apprenticeship, with on-the-job mentoring, structured training, and clear progression as you develop technical knowledge and customer service skills.

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Responsibilities

• Acting as the first and single point of contact for customers contacting the Service Desk
• Logging incoming incidents accurately and ensuring all relevant information is recorded within incident management systems
• Managing and resolving support cases in line with agreed Service Level Agreements (SLAs)
• Delivering excellent customer service by responding promptly, professionally and courteously to customer enquiries
• Diagnosing and resolving desktop support issues using appropriate troubleshooting tools
• Assigning incidents to the correct third‑party support teams where required
• Proactively managing customer expectations by providing updates and progress reports on outstanding incidents and requests

Job description

CHS Networks is seeking an IT Support Apprentice to join our growing team. You will be the first point of contact for customers, log incidents, and help resolve issues under SLAs while gaining hands-on IT experience.

This apprenticeship leads toward a Level 3 Azure Cloud Support Specialist Apprenticeship, with on-the-job mentoring, structured training, and clear progression as you develop technical knowledge and customer service skills.