IT Support Level 3 Apprenticeship - CHS Networks

QA Limited; Tonbridge; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

On-site parking

Excellent career progression

Structured mentoring and support

Access to training courses

Job summary

CHS Networks is seeking an IT Support Apprentice to join the team and work toward a Level 3 Azure Cloud Support Specialist Apprenticeship. You will be the first point of contact for customers, log incidents, and progress cases with SLAs, while delivering professional service and teamwork.

The role offers 37.5 hours per week, on-site work, and opportunities for hands-on training, mentoring, and progression within the company as you gain cloud and IT support experience.

Qualifications

• 3 GCSEs 4+ (A-C) in any subject
• GCSE Maths and English 3+ (D or above)
• Prospective apprentices must not hold a higher-level qualification in a similar subject

Responsibilities

• Act as the first and single point of contact for customers contacting the Service Desk
• Log incoming incidents accurately in the incident management systems
• Manage and resolve support cases in line with SLAs
• Deliver excellent customer service with prompt, professional responses
• Diagnose and resolve desktop support issues using troubleshooting tools
• Assign incidents to third-party support teams as needed
• Provide updates and progress reports to customers on incidents and requests

Skills

Strong communication

Customer service

Team player

Willingness to learn

Professional telephone manner

Education

GCSEs 4+ (A-C)

GCSE Maths

GCSE English

No higher-level qualification in similar subject

Tools

Incident management systems

Job description

CHS Networks are looking for a motivated and enthusiastic IT Support Apprentice to join their growing team. This is an exciting opportunity to build a career in IT while gaining hands-on experience and working towards a Level 3 Azure Cloud Support Specialist Apprenticeship.

What you'll be doing

As an IT Support Apprentice, you will play a key role in supporting customers and ensuring a high standard of service delivery. Your responsibilities will include:

• Acting as the first and single point of contact for customers contacting the Service Desk
• Logging incoming incidents accurately and ensuring all relevant information is recorded within incident management systems
• Managing and resolving support cases in line with agreed Service Level Agreements (SLAs)
• Delivering excellent customer service by responding promptly, professionally and courteously to customer enquiries
• Diagnosing and resolving desktop support issues using appropriate troubleshooting tools
• Assigning incidents to the correct third-party support teams where required
• Proactively managing customer expectations by providing updates and progress reports on outstanding incidents and requests

What we're looking for

• An IT enthusiast with a good basic knowledge and understanding of IT
• A genuine interest in developing a career within the technology sector
• A willingness to learn and expand technical knowledge and expertise
• Strong communication and customer service skills
• A professional and confident telephone manner
• The ability to work well under pressure and as part of a team

Please note: There is an element of manual handling involved in this role

The entry requirements for this programme are as follows

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Working hours: 37.5 hours per week, 9am - 5:30pm

Benefits

• Excellent career progression opportunities
• Access to additional training courses
• Structured mentoring and support throughout your apprenticeship
• On-site parking
• Great transport links
• Supportive and friendly working environment

Future prospects

CHS Networks is a growing organisation that is committed to investing in employee development and personal growth. You will receive full on-the-job training throughout your apprenticeship and be supported every step of the way.

Successful completion of the apprenticeship, combined with a strong work ethic, drive and commitment, will lead to the opportunity of a permanent position and continued career progression within the business.

About the Company

At CHS Networks, the philosophy is simple: use extensive industry experience to provide clients with high-quality IT services and solutions. Supporting businesses across Kent, London, and the South East, the company has built a reputation for delivering reliable, professional IT support and continuously evolving to meet the needs of its customers.