Azure Cloud IT Support Apprentice - Level 3

QA Limited; Tonbridge; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

On-site parking

Excellent career progression

Structured mentoring and support

Access to training courses

Job summary

CHS Networks is seeking an IT Support Apprentice to join the team and work toward a Level 3 Azure Cloud Support Specialist Apprenticeship. You will be the first point of contact for customers, log incidents, and progress cases with SLAs, while delivering professional service and teamwork.

The role offers 37.5 hours per week, on-site work, and opportunities for hands-on training, mentoring, and progression within the company as you gain cloud and IT support experience.

Qualifications

• 3 GCSEs 4+ (A-C) in any subject
• GCSE Maths and English 3+ (D or above)
• Prospective apprentices must not hold a higher-level qualification in a similar subject

Responsibilities

• Act as the first and single point of contact for customers contacting the Service Desk
• Log incoming incidents accurately in the incident management systems
• Manage and resolve support cases in line with SLAs
• Deliver excellent customer service with prompt, professional responses
• Diagnose and resolve desktop support issues using troubleshooting tools
• Assign incidents to third-party support teams as needed
• Provide updates and progress reports to customers on incidents and requests

Skills

Strong communication

Customer service

Team player

Willingness to learn

Professional telephone manner

Education

GCSEs 4+ (A-C)

GCSE Maths

GCSE English

No higher-level qualification in similar subject

Tools

Incident management systems

Job description

CHS Networks is seeking an IT Support Apprentice to join the team and work toward a Level 3 Azure Cloud Support Specialist Apprenticeship. You will be the first point of contact for customers, log incidents, and progress cases with SLAs, while delivering professional service and teamwork.

The role offers 37.5 hours per week, on-site work, and opportunities for hands-on training, mentoring, and progression within the company as you gain cloud and IT support experience.