IT Support Apprentice: Mentored Tech Career in Coventry

QA Limited; Coventry; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

20 days annual leave plus bank holiday

Ongoing training & certification

Clear career progression

Collaborative environment

Job summary

QA Limited in Coventry seeks an IT Support Apprentice to join our growing team. You will learn to log, investigate, troubleshoot and resolve support requests under guidance from the service desk, while keeping customers informed in plain language.

You’ll gain exposure to Microsoft 365, Windows, Teams, and other business apps, with mentoring and opportunities to advance to higher technical roles as you learn.

Qualifications

• 3 GCSEs (or equivalent) at 4+ (A-C) in any subject.
• GCSE Maths and English (or equivalents) at 3+ (D or above).
• Applicants must not hold a qualification at the same or higher level as this apprenticeship.

Responsibilities

• Answer incoming support calls and respond to emails via the service desk.
• Log incidents and changes accurately in the ticketing system.
• Keep customers updated in clear, non-technical language.
• Provide first-line support for Microsoft 365, Outlook, Teams, Windows and common apps.
• Assist with password resets, account creation and onboarding.

Skills

Microsoft 365

Windows

Microsoft Teams

Customer service

Education

GCSEs or equivalent

GCSE Maths & English

Tools

Ticketing system

Job description

QA Limited in Coventry seeks an IT Support Apprentice to join our growing team. You will learn to log, investigate, troubleshoot and resolve support requests under guidance from the service desk, while keeping customers informed in plain language.

You’ll gain exposure to Microsoft 365, Windows, Teams, and other business apps, with mentoring and opportunities to advance to higher technical roles as you learn.