ICT Support Apprentice: Hands-On Tech Career Kickstart

TWI Ltd.; United Kingdom; Remote; GBP 21,000 - 25,000; Full time

Job summary

TWI Ltd is looking for an enthusiastic ICT Support Apprentice to join our ICT Group at our Head Office in Abington, Cambridge. This apprenticeship offers hands-on experience, structured learning and mentorship from experienced professionals to help you start a long-term IT career.

You will gain exposure to day-to-day IT operations, user support and system administration while working with a variety of technologies, including Windows and Microsoft 365, in a supportive team.

Qualifications

• Genuine interest in IT with practical, common-sense problem solving.
• Good customer service mindset and ability to help people.
• Well-organised, methodical way of working.
• Willingness to learn as part of a team.

Responsibilities

• Build strong first-line support and troubleshooting skills.
• Support colleagues and communicate across the organisation.
• Prioritise tasks and manage time as part of a busy IT team.
• Gain hands-on experience of day-to-day IT operations including user support and system administration.
• Work with a range of technologies including Windows, Microsoft 365, MDM and Apple devices.
• Grow with a friendly and knowledgeable team that supports your development.

Skills

IT interest

Problem solving

Communication

Teamwork

Education

GCSEs including English, Maths and Sciences (Grade 4/5)

Job description

TWI Ltd is looking for an enthusiastic ICT Support Apprentice to join our ICT Group at our Head Office in Abington, Cambridge. This apprenticeship offers hands-on experience, structured learning and mentorship from experienced professionals to help you start a long-term IT career.

You will gain exposure to day-to-day IT operations, user support and system administration while working with a variety of technologies, including Windows and Microsoft 365, in a supportive team.