IT Support Apprentice: Level 3 – Launch Your Tech Career

QA Limited; Leeds; On-site; GBP 14,000 - 18,000; Full time

Benefits offered by this job

Excellent learning opportunities

Career progression

Casual dress code

Holiday entitlement

Company pension scheme

Job summary

Eat IT Drink IT is seeking an apprentice to join our IT support team in Leeds, providing first-line remote assistance for hardware and software across client sites. You will learn to install and configure systems, diagnose issues, and communicate solutions in plain language while contributing to user guides and service improvements.

You will work 40 hours per week, Monday to Friday, with strong emphasis on customer service, learning, and progression within a supportive team.

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Responsibilities

• Provide first-line remote support for hardware and software issues across multiple customer sites
• Maintain strong professional relationships with customers, ensuring a consistently high level of service
• Continuously develop your technical knowledge and stay up to date with emerging technologies
• Support and maintain both internal systems and customer-facing platforms
• Gather relevant technical information and communicate solutions in a clear, non-technical way
• Work collaboratively with colleagues to improve services and customer experiences
• Identify opportunities for improvement and contribute ideas that benefit both customers and the business
• Assist with the delivery of exciting new IT projects and services

Skills

Excellent communication

Customer service focus

Passion for technology

Interest in IT career

Initiative & decisions

Curious & proactive learning

Drive & determination

Outgoing & relationship building

Team player, independent

Driving licence desirable

Education

3 GCSEs (4+ AA-C)

Maths & English GCSE (3+ D+)

No higher similar qualification

Job description

Eat IT Drink IT is seeking an apprentice to join our IT support team in Leeds, providing first-line remote assistance for hardware and software across client sites. You will learn to install and configure systems, diagnose issues, and communicate solutions in plain language while contributing to user guides and service improvements.

You will work 40 hours per week, Monday to Friday, with strong emphasis on customer service, learning, and progression within a supportive team.