IT Support Level 3 Apprenticeship - Eat IT Drink IT

QA Limited; Leeds; On-site; GBP 14,000 - 18,000; Full time

Benefits offered by this job

Excellent learning opportunities

Career progression

Casual dress code

Holiday entitlement

Company pension scheme

Job summary

Eat IT Drink IT is seeking an apprentice to join our IT support team in Leeds, providing first-line remote assistance for hardware and software across client sites. You will learn to install and configure systems, diagnose issues, and communicate solutions in plain language while contributing to user guides and service improvements.

You will work 40 hours per week, Monday to Friday, with strong emphasis on customer service, learning, and progression within a supportive team.

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Responsibilities

• Provide first-line remote support for hardware and software issues across multiple customer sites
• Maintain strong professional relationships with customers, ensuring a consistently high level of service
• Continuously develop your technical knowledge and stay up to date with emerging technologies
• Support and maintain both internal systems and customer-facing platforms
• Gather relevant technical information and communicate solutions in a clear, non-technical way
• Work collaboratively with colleagues to improve services and customer experiences
• Identify opportunities for improvement and contribute ideas that benefit both customers and the business
• Assist with the delivery of exciting new IT projects and services

Skills

Excellent communication

Customer service focus

Passion for technology

Interest in IT career

Initiative & decisions

Curious & proactive learning

Drive & determination

Outgoing & relationship building

Team player, independent

Driving licence desirable

Education

3 GCSEs (4+ AA-C)

Maths & English GCSE (3+ D+)

No higher similar qualification

Job description

About the role

You will become an integral part of our support team, providing first-line technical assistance to customers while developing valuable industry skills and experience. You will support the installation and configuration of systems, diagnose hardware and software issues, and help users get the most from our technology solutions. You'll also contribute to maintaining user guides and delivering excellent customer service.

Responsibilities:

• Provide first-line remote support for hardware and software issues across multiple customer sites
• Maintain strong professional relationships with customers, ensuring a consistently high level of service
• Continuously develop your technical knowledge and stay up to date with emerging technologies
• Support and maintain both internal systems and customer-facing platforms
• Gather relevant technical information and communicate solutions in a clear, non-technical way
• Work collaboratively with colleagues to improve services and customer experiences
• Identify opportunities for improvement and contribute ideas that benefit both customers and the business
• Assist with the delivery of exciting new IT projects and services

Desirable skills

We are looking for someone with a genuine passion for technology and a desire to build a long-term career in IT.

• Excellent communication skills
• Strong customer service and customer experience focus
• A demonstrable passion for technology
• A genuine interest in pursuing a career within the IT sector
• The confidence to use your initiative and make informed decisions
• A curious, enthusiastic, and proactive approach to learning
• Drive and determination to make the role your own
• An outgoing personality with the ability to build strong working relationships
• A collaborative team player who can also work independently when required
• A driving licence is desirable but not essential

Entry requirements

The entry requirements for this programme are as follows:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Working hours

40 hours per week, Monday to Friday, 8am to 5pm

Benefits

• Excellent opportunities for learning and career progression
• New challenges and opportunities to develop every day
• A knowledgeable and supportive team environment
• Friendly and welcoming workplace culture
• Casual dress code
• Holiday entitlement
• Company pension scheme

Future prospects

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About the Company

Eat IT Drink IT is a full-service IT solutions provider supporting hospitality businesses across the UK. We pride ourselves on delivering exceptional customer service and reliable technology solutions. Our experienced team is dedicated to helping customers get the most from their IT systems while ensuring they remain secure, stable, and efficient.

As a trusted technology partner, we provide support across a wide range of IT services and have built a strong reputation within the hospitality sector.

Why join us?

Our success is built on the service we provide to our customers. They are at the heart of everything we do and play a key role in shaping the future of our business. If you enjoy helping people, solving problems, and building meaningful relationships, we'd love to hear from you.