IT Support Apprentice: Grow Your Tech Career in Hospitality

QA; Leeds; On-site; GBP 14,000 - 18,000; Full time

Benefits offered by this job

Career progression

Casual dress code

Holiday entitlement

Company pension scheme

Friendly workplace culture

Job summary

QA in the United Kingdom offers a technical apprenticeship in IT support within the hospitality sector. Join a friendly team to gain hands-on experience installing and configuring systems, diagnosing hardware/software issues, and helping users maximise technology solutions.

We seek learners with excellent communication, a customer-focused attitude, and a genuine interest in technology. The programme runs 40 hours per week, Monday to Friday, with opportunities for career progression, a pension,

Qualifications

• 3 GCSEs (4+ in any subject) required.
• Maths and English at GCSE grade 3+ or above.
• Prospective apprentices must not hold an existing higher qualification in a similar subject.

Responsibilities

• Provide first-line remote IT support across multiple sites.
• Maintain strong relationships with customers and deliver high service levels.
• Develop technical knowledge and stay updated with technologies.
• Support internal systems and customer-facing platforms.
• Communicate solutions clearly to non-technical users.
• Collaborate with colleagues to improve services and customer experiences.
• Identify improvement opportunities and contribute ideas.
• Assist with delivery of IT projects and services.

Skills

Excellent communication

Customer service focus

Technology passion

Initiative

Learning mindset

Team collaboration

Independent working

Education

3 GCSEs 4+

GCSE Maths 3+

GCSE English 3+

No higher-level qualification in similar subject

Tools

None

Job description

QA in the United Kingdom offers a technical apprenticeship in IT support within the hospitality sector. Join a friendly team to gain hands-on experience installing and configuring systems, diagnosing hardware/software issues, and helping users maximise technology solutions.

We seek learners with excellent communication, a customer-focused attitude, and a genuine interest in technology. The programme runs 40 hours per week, Monday to Friday, with opportunities for career progression, a pension,