ICT Level 3 Apprentice: Hands-On IT Support & Growth

Meta Eagle Limited; Birmingham; On-site; GBP 12,000 - 15,000; Full time

Job summary

Meta Eagle Limited in Birmingham's Jewellery Quarter is offering an ICT Level 3 apprenticeship designed to launch your IT career. You'll work closely with the co‑founder, gaining hands‑on experience across technical and commercial aspects of a growing MSP.

This 18‑month program covers documentation, onboarding, and migration projects, with potential full‑time progression and opportunities for further training. Hours are 37.5 per week, office-based at 50-54 St Paul’s Square.

Qualifications

• Minimum of 4 GCSEs at grade A-C (or 4-9), including English and Maths.
• Interest in technology and a willingness to learn.

Responsibilities

• Respond to IT-related tickets.
• Keep documentation up to date.
• Assist with migration of client data into a new system.
• Set up new PCs and laptops.
• Set up new users on internal systems.
• Network PCs to printers and other hardware.
• Troubleshooting and fault diagnostics via remote and on-site support.

Skills

Good communicator

Team player

Eager to learn

Punctual and reliable

Problem solving

Education

GCSEs A-C including English and Maths

Tools

Office 365

Windows Server

Active Directory

DNS

Job description

Meta Eagle Limited in Birmingham's Jewellery Quarter is offering an ICT Level 3 apprenticeship designed to launch your IT career. You'll work closely with the co‑founder, gaining hands‑on experience across technical and commercial aspects of a growing MSP.

This 18‑month program covers documentation, onboarding, and migration projects, with potential full‑time progression and opportunities for further training. Hours are 37.5 per week, office-based at 50-54 St Paul’s Square.