IT Support Apprentice — Hands-On Training & Career Growth

QA; London Borough of Hackney; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Training

Career development

Supportive environment

Job summary

QA in London offers an IT Support Apprentice role, serving as the first point of contact for clients and providing hands-on technical support while you study toward IT qualifications one day a week.

A customer‑focused approach is essential to ensure calls are actioned promptly with regular feedback. Working hours are 37.5 per week, 9am–5:30pm, with on‑the‑job training and development opportunities.

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Responsibilities

• Respond to client inquiries via phone, email, and in-person, providing timely and effective solutions, ensuring customer satisfaction
• Diagnose and resolve hardware and software issues, escalating complex problems to senior technicians
• Accurately log all support requests and resolutions in the helpdesk system
• Assist with the setup and configuration of new IT equipment and software
• Perform routine maintenance and updates on IT systems and equipment

Skills

Interest in IT

Communication skills

Problem-solving

Team player

Customer service

Education

GCSEs (4+ in any subject)

GCSE Maths & English (3+)

Tools

Job description

QA in London offers an IT Support Apprentice role, serving as the first point of contact for clients and providing hands-on technical support while you study toward IT qualifications one day a week.

A customer‑focused approach is essential to ensure calls are actioned promptly with regular feedback. Working hours are 37.5 per week, 9am–5:30pm, with on‑the‑job training and development opportunities.