IT Support Apprentice: Structured Software Support Training

QA; Cullompton; Sur place; GBP 12 000 - 18 000; Plein temps

Avantages offerts par ce poste

Structured apprenticeship training

Progression opportunities

Annual leave + holidays

Small-team environment

Exposure to real client projects

Résumé du poste

QA is offering an apprenticeship programme in software support. You will provide first-line client support for measure2improve, log and investigate requests, and assist with testing software releases. The role runs 35 hours per week, 8:30am–5pm, within a small team focused on learning and real client projects.

You will gain structured training in software support, data handling and business systems, with progression opportunities as skills develop.

Qualifications

• GCSEs required in any subjects with 4+ grades.
• Maths and English at 3+ (D or above) or equivalent.
• Must not hold a higher qualification in a similar subject.

Responsabilités

• Provide first-line support to clients using measure2improve software.
• Log, investigate and respond to support requests.
• Assist with testing software updates and recording results.
• Support change requests with basic scoping and documentation.
• Maintain records in the Hub and knowledge-base.
• Collaborate with implementation, support and development teams.

Connaissances

Communication skills

MS Office

Attention to detail

Willingness to learn

Organised

Positive attitude

Interest in software support

Formation

3 GCSEs or equivalent

GCSE Maths & English (3+)

No higher qualification in similar subject

Description du poste

QA is offering an apprenticeship programme in software support. You will provide first-line client support for measure2improve, log and investigate requests, and assist with testing software releases. The role runs 35 hours per week, 8:30am–5pm, within a small team focused on learning and real client projects.

You will gain structured training in software support, data handling and business systems, with progression opportunities as skills develop.