IT Support Apprentice

QA; London Borough of Hackney; Sur place; GBP 15 000 - 18 000; Plein temps

Avantages offerts par ce poste

Training

Career development

Supportive environment

Résumé du poste

QA in London offers an IT Support Apprentice role, serving as the first point of contact for clients and providing hands-on technical support while you study toward IT qualifications one day a week.

A customer‑focused approach is essential to ensure calls are actioned promptly with regular feedback. Working hours are 37.5 per week, 9am–5:30pm, with on‑the‑job training and development opportunities.

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Responsabilités

• Respond to client inquiries via phone, email, and in-person, providing timely and effective solutions, ensuring customer satisfaction
• Diagnose and resolve hardware and software issues, escalating complex problems to senior technicians
• Accurately log all support requests and resolutions in the helpdesk system
• Assist with the setup and configuration of new IT equipment and software
• Perform routine maintenance and updates on IT systems and equipment

Connaissances

Interest in IT

Communication skills

Problem-solving

Team player

Customer service

Formation

GCSEs (4+ in any subject)

GCSE Maths & English (3+)

Outils

Description du poste

RnD specialises in managed IT services, Cloud hosting, security solutions, connectivity and technical consulting based in London & Bristol.

About the role:

As an IT Support Apprentice, you will be the first point of contact for our clients, providing technical support and troubleshooting assistance. This role is designed to give you hands‑on experience while you study towards your IT qualifications one day a week.

A quality customer focused approach is essential to ensure all calls are actioned promptly with regular and timely feedback given.

Responsibilities:

• Customer support: Respond to client inquiries via phone, email, and in-person, providing timely and effective solutions, ensuring customer satisfaction

• Troubleshooting: Diagnose and resolve hardware and software issues, escalating complex problems to senior technicians

• Documentation: Accurately log all support requests and resolutions in the helpdesk system

• Installation and configuration: Assist with the setup and configuration of new IT equipment and software

• Maintenance: Perform routine maintenance and updates on IT systems and equipment

Desirable skills:

• Interest in IT: A genuine passion for technology and a desire to build a career in IT

• Communication skills: Excellent verbal and written communication skills

• Problem-solving: Strong analytical and problem-solving abilities

• Team player: Ability to work effectively both independently and as part of a team

• Customer service: A commitment to providing excellent customer service

The entry requirements for this programme are as follows:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject

• GCSE Maths and English (or equivalents) at grades 3+ (D or above)

• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Working hours: 37.5 hours per week, 9am - 5:30pm

Benefits:

• Training: Comprehensive on-the-job training and support for your studies

• Career development: Opportunities for progression within the company

• Supportive environment: A friendly and collaborative workplace for you to learn and develop

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.