IT Support Apprentice – Training & Career Growth

QA Limited; Greater London; Vor Ort; GBP 14.000 - 17.000; Vollzeit

Benefits dieser Stelle

Training and study support

Career development

Friendly team environment

Zusammenfassung

QA Limited invites candidates to join as an IT Support Apprentice in London, where you will be the first point of contact for clients, providing technical support while studying towards IT qualifications one day a week.

You will develop hands-on experience, maintain a customer-focused approach, and log all requests in the helpdesk system as you progress through on-the-job training and career development opportunities.

Qualifikationen

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Aufgaben

• Respond to client inquiries via phone, email, and in-person, providing timely and effective solutions
• Diagnose and resolve hardware and software issues, escalating complex problems to senior technicians
• Accurately log all support requests and resolutions in the helpdesk system
• Assist with the setup and configuration of new IT equipment and software
• Perform routine maintenance and updates on IT systems and equipment

Kenntnisse

IT interest

Communication

Problem solving

Teamwork

Customer service

Ausbildung

GCSEs including Maths & English

Jobbeschreibung

QA Limited invites candidates to join as an IT Support Apprentice in London, where you will be the first point of contact for clients, providing technical support while studying towards IT qualifications one day a week.

You will develop hands-on experience, maintain a customer-focused approach, and log all requests in the helpdesk system as you progress through on-the-job training and career development opportunities.