IT Support Apprentice: Global Tech & Hands-on Learning

QA Limited; Long Lee; On-site; GBP 12,000 - 20,000; Full time

Benefits offered by this job

Free parking

Profit share

Pension

25 days holiday

Earn qualifications on the job

Job summary

Teconnex is seeking an IT Support Apprentice to join its growing UK Hub. You will provide end-user IT support at the Keighley facility and on-site/off-site support for international locations including Romania, Mexico, and India.

You will troubleshoot hardware, software, and networks, install and maintain IT equipment, and participate in IT projects. This role offers on-the-job learning with opportunities to travel internationally as needed.

Qualifications

• 3 GCSEs (4+ in any subject).
• GCSE Maths and English (3+ or above).
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject.

Responsibilities

• Provide IT end-user support at the Keighley factory and remote support to Romania, Mexico, and India sites.
• Troubleshoot hardware, software, and network issues, ensuring timely resolution to minimise downtime.
• Install, configure, and maintain IT equipment including desktops, laptops, printers, and networking devices.
• Perform regular system maintenance tasks such as software updates, antivirus scans, and data backups.
• Collaborate with the IT team to develop and implement IT policies, procedures, and best practices.
• Assist with IT projects, such as system upgrades, migrations, and deployment.

Skills

Networking basics

Organisational skills

Communication skills

Problem solving

Willingness to learn

Education

3 GCSEs (4+ / A-C)

GCSE Maths & English (3+ / D or above)

No higher qualification in similar subject

Tools

Microsoft Office

SharePoint

Teams

Azure

PowerBI

Epicor ERP

Cisco

HP Aruba

Fortigate

Job description

Teconnex is seeking an IT Support Apprentice to join its growing UK Hub. You will provide end-user IT support at the Keighley facility and on-site/off-site support for international locations including Romania, Mexico, and India.

You will troubleshoot hardware, software, and networks, install and maintain IT equipment, and participate in IT projects. This role offers on-the-job learning with opportunities to travel internationally as needed.