IT Support Apprentice

QA Limited; Long Lee; On-site; GBP 12,000 - 20,000; Full time

Benefits offered by this job

Free parking

Profit share

Pension

25 days holiday

Earn qualifications on the job

Job summary

Teconnex is seeking an IT Support Apprentice to join its growing UK Hub. You will provide end-user IT support at the Keighley facility and on-site/off-site support for international locations including Romania, Mexico, and India.

You will troubleshoot hardware, software, and networks, install and maintain IT equipment, and participate in IT projects. This role offers on-the-job learning with opportunities to travel internationally as needed.

Qualifications

• 3 GCSEs (4+ in any subject).
• GCSE Maths and English (3+ or above).
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject.

Responsibilities

• Provide IT end-user support at the Keighley factory and remote support to Romania, Mexico, and India sites.
• Troubleshoot hardware, software, and network issues, ensuring timely resolution to minimise downtime.
• Install, configure, and maintain IT equipment including desktops, laptops, printers, and networking devices.
• Perform regular system maintenance tasks such as software updates, antivirus scans, and data backups.
• Collaborate with the IT team to develop and implement IT policies, procedures, and best practices.
• Assist with IT projects, such as system upgrades, migrations, and deployment.

Skills

Networking basics

Organisational skills

Communication skills

Problem solving

Willingness to learn

Education

3 GCSEs (4+ / A-C)

GCSE Maths & English (3+ / D or above)

No higher qualification in similar subject

Tools

Microsoft Office

SharePoint

Teams

Azure

PowerBI

Epicor ERP

Cisco

HP Aruba

Fortigate

Job description

Teconnex are a global leader in providing engineered clamping solutions for the emissions market while investing in new joining technology. Teconnex have their UK head office in Bradford and have offices in India, Mexico, China & Romania with potential to travel in the future.

Teconnex are looking for their next IT Support Apprentice to join their growing UK Hub.

Responsibilities:

• Provide technical support to end-users at the Keighley factory and remote support to users at the Romania, Mexico, and India sites

• Troubleshoot hardware, software, and network issues, ensuring timely resolution to minimise downtime

• Install, configure, and maintain IT equipment, including desktops, laptops, printers, and networking devices

• Perform regular system maintenance tasks, such as software updates, antivirus scans, and data backups

• Collaborate with the IT team to develop and implement IT policies, procedures, and best practices.

• Assist with IT projects, such as system upgrades, migrations, and deployment

Technologies used:

Microsoft Office, 365, SharePoint, Teams, Azure, PowerBI, Epicor ERP Cisco, HP Aruba, Fortigate.

Desirable skills:

• Understanding of computer networking terms and technologies

• Excellent organisational and communication skills

• Interest in keeping up to date with current IT systems

• Good problem-solving skills

• Ability to help others learn

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject

• GCSE Maths and English (or equivalents) at grades 3+ (D or above)

• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: 8.15am – 5.00pm Monday to Thursday, 8.15am – 3.30pm Friday

Benefits:

• Free parking

• Profit share

• Pension

• 25 days holiday

• Earn qualifications on the job

Future prospects:

• Once qualified you may move into IT Engineer

• Potential of international travel

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.