IT Support Apprentice — Flexible Hours, 18-Month Training

South End City Council; Southend-on-Sea; On-site; GBP 9,000 - 12,000; Full time

Job summary

Southend on Sea City Council is seeking an IT Apprentice on a fixed-term 18-month contract. The role reports to the IT Service Support Manager and focuses on delivering high-level IT support to users, handling calls and tickets, and resolving issues.

You will work with ICT colleagues to ensure IT services operate effectively, enabling council services to be delivered successfully. GCSEs in maths and English are required, and the selection process emphasizes the Council's values and behaviours.

Qualifications

• GCSE Maths and English at grade 4/C or above.
• Selection tests assess alignment with Southend City Council values and behaviours.

Responsibilities

• Provide a high level of IT support to Council users and respond to calls/tickets.
• Troubleshoot issues through to resolution and document outcomes.
• Collaborate with ICT colleagues to ensure IT services run smoothly for council services.

Skills

IT support

Troubleshooting

Customer service

Education

GCSE Maths and English (4/C or above)

Job description

Southend on Sea City Council is seeking an IT Apprentice on a fixed-term 18-month contract. The role reports to the IT Service Support Manager and focuses on delivering high-level IT support to users, handling calls and tickets, and resolving issues.

You will work with ICT colleagues to ensure IT services operate effectively, enabling council services to be delivered successfully. GCSEs in maths and English are required, and the selection process emphasizes the Council's values and behaviours.