IT Apprentice

Allscreens Nationwide Ltd; Thatcham; On-site; GBP 23,000 - 29,000; Full time

Job summary

Housing Solutions invites applications for an IT Apprentice to join the Data, Technology and Transformation team in Maidenhead. The role offers hands-on experience across technical support, systems administration and digital services, with responsibilities spanning hardware, software and IT asset management.

You will contribute to 1st and 2nd line support, Microsoft 365 administration and the maintenance of key software systems, while collaborating with our MSP, training providers and

Responsibilities

• Provide day-to-day IT support across the organisation
• Log and update support tickets accurately
• Assist with hardware, software, Microsoft 365, mobile devices, printing and general IT queries
• Support 1st and 2nd line IT tasks and processes
• Assist with setup, configuration and support of laptops, desktops, mobile devices and printers
• Maintain IT asset records and user access
• Assist with updates, testing, documentation and issue resolution

Job description

We are looking for a motivated and enthusiastic IT Apprentice to join our Data, Technology and Transformation team. This is a great opportunity to start or develop a career in IT, gaining practical experience across technical support, systems administration and digital services.

Working as part of the IT Team, you will help provide day-to-day IT support across the organisation, acting as a first point of contact for incidents and service requests. You will support colleagues with hardware, software, Microsoft 365, mobile devices, printing and general IT queries, while helping to log and update support tickets accurately.

You will gain experience in 1st and 2nd line support, Microsoft 365 administration, software systems, onsite infrastructure, networking, cyber security controls and supplier-supported services.

The role will also involve setting up, configuring and supporting laptops, desktops, mobile phones, printers and other IT equipment, as well as supporting new starter, mover and leaver processes, maintaining IT asset records and helping manage user access.

You will support the maintenance and development of key software systems, assisting with updates, configuration, testing, documentation and issue resolution, while working closely with colleagues, our managed service provider, training providers and other third-party suppliers.

Proud member of the Disability Confident employer scheme

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IT Apprentice

Company: Housing Solutions Salary: £25,948 Hours: Full-time Location: Maidenhead, SL6 8BY Working pattern: On-site Job type: Apprenticeship Posting date: 3 Aug 2026 Closing date: 24 Aug 2026

Summary

We are looking for a motivated and enthusiastic IT Apprentice to join our Data, Technology and Transformation team. This is a great opportunity to start or develop a career in IT, gaining practical experience across technical support, systems administration and digital services.

Working as part of the IT Team, you will help provide day-to-day IT support across the organisation, acting as a first point of contact for incidents and service requests. You will support colleagues with hardware, software, Microsoft 365, mobile devices, printing and general IT queries, while helping to log and update support tickets accurately.

You will gain experience in 1st and 2nd line support, Microsoft 365 administration, software systems, onsite infrastructure, networking, cyber security controls and supplier-supported services.

The role will also involve setting up, configuring and supporting laptops, desktops, mobile phones, printers and other IT equipment, as well as supporting new starter, mover and leaver processes, maintaining IT asset records and helping manage user access.

You will support the maintenance and development of key software systems, assisting with updates, configuration, testing, documentation and issue resolution, while working closely with colleagues, our managed service provider, training providers and other third-party suppliers.