Systems Support Apprentice: IT Helpdesk & Training

Bolton Council; Bolton; On-site; GBP 26,000 - 31,000; Full time

Job summary

Bolton Council is seeking a Systems Support Officer to join the information systems team. The role focuses on on-site support for users in Children’s and Adults Services, working with ICT and external partners to resolve issues and develop systems.

You will contribute to training, advice and continuous improvement of information systems, learning new platforms as needed across multiple services. The post emphasises teamwork and proactive problem solving.

Qualifications

• Essential qualification: Level 3 qualification in a relevant field.
• Minimum Grade C/4 in Maths and English GCSE.

Responsibilities

• Provide on-site resolution for user issues.
• Liaise with ICT, third-party software suppliers and social care providers.
• Ensure advice, training and support is provided effectively and efficiently.

Education

Level 3 qualification in a relevant field

Maths and English GCSE (Grade C/4)

Job description

Bolton Council is seeking a Systems Support Officer to join the information systems team. The role focuses on on-site support for users in Children’s and Adults Services, working with ICT and external partners to resolve issues and develop systems.

You will contribute to training, advice and continuous improvement of information systems, learning new platforms as needed across multiple services. The post emphasises teamwork and proactive problem solving.