IT Support Apprentice: Master Tech & End-User Support

Back TO Work; Stafford; On-site; GBP 11,000 - 16,000; Full time

Job summary

Back TO Work in the West Midlands is offering an Information Communication Technician (ICT) Level 3 Apprenticeship. This role provides frontline IT support to staff and end-users, while you learn to install, configure, and maintain IT equipment and software.

You will help manage networks, assist with cybersecurity tasks, and create documentation as you grow your technical skills. You will work closely with IT colleagues and other departments to resolve issues, improve services, and deliver

Qualifications

• Independent skills.
• Teamwork abilities.
• Strong organisational skills.
• Excellent written and verbal communication.
• Self-motivated and proactive.

Responsibilities

• Provide first-line technical support to staff and end-users, resolving issues related to hardware, software, and network systems.
• Install, configure, and maintain IT equipment, including computers, mobile devices, and printers.
• Support the management and deployment of operating systems and application software.
• Monitor and maintain network infrastructure, including Wi-Fi, LAN, and telephony systems.
• Assist with cyber security tasks and participating in IT security awareness initiatives.
• Handle data backup and recovery procedures.
• Create and update technical documentation and user guides.
• Deliver excellent customer service both in-person and remotely.
• Collaborate with IT colleagues and other departments to solve problems and improve services.

Skills

Independent skills

Team work skills

Organisational skills

Good written and oral communication

Self-Motivated

Job description

Back TO Work in the West Midlands is offering an Information Communication Technician (ICT) Level 3 Apprenticeship. This role provides frontline IT support to staff and end-users, while you learn to install, configure, and maintain IT equipment and software.

You will help manage networks, assist with cybersecurity tasks, and create documentation as you grow your technical skills. You will work closely with IT colleagues and other departments to resolve issues, improve services, and deliver