IT Support Apprentice (ICT Level 3) - Grow & Learn

Back TO Work; Birmingham; On-site; GBP 18,000 - 24,000; Full time

Job summary

Back TO Work in the West Midlands is seeking a proactive ICT Level 3 Apprentice to join our IT support team. This role focuses on hands-on learning and supporting the digital operations of a growing business.

You will provide first-line support, install and maintain IT equipment, and assist with cyber security tasks. A strong team player with good communication skills is ideal for this apprenticeship.

Qualifications

• Independent working skills and self-motivation.
• Ability to work in a team and collaborate.
• Strong organisational and communication skills.

Responsibilities

• Provide first-line technical support to staff and end-users, resolving issues related to hardware, software, and network systems.
• Install, configure, and maintain IT equipment, including computers, mobile devices, and printers.
• Support the management and deployment of operating systems and application software.
• Monitor and maintain network infrastructure, including Wi-Fi, LAN, and telephony systems.
• Assist with cyber security tasks and participating in IT security awareness initiatives.
• Handle data backup and recovery procedures.
• Create and update technical documentation and user guides.
• Deliver excellent customer service both in-person and remotely.
• Collaborate with IT colleagues and other departments to solve problems and improve services.

Skills

Independent skills

Teamwork skills

Organisational skills

Communication skills

Self-motivated

Job description

Back TO Work in the West Midlands is seeking a proactive ICT Level 3 Apprentice to join our IT support team. This role focuses on hands-on learning and supporting the digital operations of a growing business.

You will provide first-line support, install and maintain IT equipment, and assist with cyber security tasks. A strong team player with good communication skills is ideal for this apprenticeship.