IT Support Apprentice: 1st/2nd Line Helpdesk (Remote)

MCS Rental Software; White Waltham; On-site; GBP 12,000 - 18,000; Full time

Job summary

MCS Rental Software in White Waltham is seeking an IT Support Apprentice to join our Technical Support Team and provide essential 1st and 2nd line helpdesk support to customers and internal staff.

You will learn about networks, servers, email systems, and our in-house MCSrm suite, handling issues from password problems to SQL Server and server backups while delivering both in-person and remote assistance to ensure high service levels.

Qualifications

• Apprenticeship role in IT support.
• Customer service focus and willingness to learn.
• Ability to work both independently and in a team.
• Attention to detail and organised approach.
• Interest in computer hardware, software and networks.

Responsibilities

• Provide 1st and 2nd line IT support to customers and internal staff.
• Troubleshoot password issues, server backups and SQL Server problems.
• Deliver in-person and remote support to ensure high service levels.
• Learn about networks, servers, email systems and in-house MCSrm suite.
• Assist with desktop PCs, laptops and other IT-related tasks.

Skills

Detail-oriented

Organised

Team player

Customer-focused

Problem solving

Willingness to learn

Job description

MCS Rental Software in White Waltham is seeking an IT Support Apprentice to join our Technical Support Team and provide essential 1st and 2nd line helpdesk support to customers and internal staff.

You will learn about networks, servers, email systems, and our in-house MCSrm suite, handling issues from password problems to SQL Server and server backups while delivering both in-person and remote assistance to ensure high service levels.