IT Helpdesk Apprentice

MCS Rental Software; White Waltham; On-site; GBP 12,000 - 18,000; Full time

Job summary

MCS Rental Software in White Waltham is seeking an IT Support Apprentice to join our Technical Support Team and provide essential 1st and 2nd line helpdesk support to customers and internal staff.

You will learn about networks, servers, email systems, and our in-house MCSrm suite, handling issues from password problems to SQL Server and server backups while delivering both in-person and remote assistance to ensure high service levels.

Qualifications

• Apprenticeship role in IT support.
• Customer service focus and willingness to learn.
• Ability to work both independently and in a team.
• Attention to detail and organised approach.
• Interest in computer hardware, software and networks.

Responsibilities

• Provide 1st and 2nd line IT support to customers and internal staff.
• Troubleshoot password issues, server backups and SQL Server problems.
• Deliver in-person and remote support to ensure high service levels.
• Learn about networks, servers, email systems and in-house MCSrm suite.
• Assist with desktop PCs, laptops and other IT-related tasks.

Skills

Detail-oriented

Organised

Team player

Customer-focused

Problem solving

Willingness to learn

Job description

We’re looking for a customer service / IT helpdesk apprentice to join our team here at MCS.

The Company

For more than 40 years, MCS Rental Software has devoted itself to making life easier for rental companies across the globe.

Championing customer service excellence, MCS develops lasting partnerships with its customers, helping them to achieve their goals and ambitions for growth. With a strong commitment to innovation and input from our customers, MCS Rental Software leads the way in rental by embracing emerging technologies so that our customers can harness innovation to meet tomorrow’s challenges.

The Role

We are looking for an Apprentice to join our Technical Support Team to provide essential 1st and 2nd IT support to both Customers and internal staff.

As an IT Support Apprentice, you will be responsible for addressing a wide range of software and hardware issues, these can range from simple password problems to server backup issues, SQL Server problems or a system down.

You will provide both in-person and remote support to ensure everyone receives the highest level of service possible.

In addition to resolving technical problems, you will have the opportunity to work on and learn about Networks, Servers, Email systems, internet access controls, desktop computers, laptops, and other IT-related functions as well as our In House application Suite MCSrm.

This role is perfect for someone who is passionate about computers and wants to learn more about the field by on-the-job experience.

Why Work at MCS

Located in White Waltham, our staff are passionate about rental. We pride ourselves on creating an informal, vibrant working environment with a culture that is built upon respect and encouraging empowerment. As a result, we have achieved an excellent average length of employment of 10 years.

You Should Apply If

• You are detail-oriented and organised. You take pride in your work and strive for excellence in everything you do.
• You are excited about the opportunity to gain hands‑on experience in the IT field through a combination of on‑the‑job training and college day release.
• You are able to work both independently and as part of a team to ensure all IT‑related issues are resolved quickly and efficiently.
• You are customer‑focused and enjoy helping others solve problems.
• You are a team player who enjoys collaborating with others to achieve common goals.
• You have a love of computers and a strong desire to learn. You are always seeking to expand your knowledge and stay up‑to‑date on the latest technology trends.