Service Desk Apprentice

Goaco Ltd; United Kingdom; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Full support and training throughout apprenticeship

Structured development plan

Industry-recognized IT qualification

Supportive and inclusive work environment

Potential for progression into a permanent role

Job summary

An innovative IT services company is looking for a motivated Service Desk Apprentice to join the IT team. This role offers an exciting opportunity to gain practical experience in a fast-paced environment, providing support to users and learning from experienced professionals. Candidates should have a keen interest in IT, possess good communication skills, and meet basic educational requirements. The company provides comprehensive support and training throughout the apprenticeship, with potential for permanent employment upon successful completion.

Qualifications

• Keen interest in IT and technology.
• Good communication and interpersonal skills.
• Logical and methodical approach to problem-solving.
• Willingness to learn and take direction.
• Ability to work effectively independently and as part of a team.

Responsibilities

• Provide first-line technical support to staff and users via phone, email, or in person.
• Log, track, and resolve IT service requests and incidents using the service desk system.
• Troubleshoot basic hardware and software issues with guidance.
• Assist with setting up and configuring desktops, laptops, and user accounts.
• Help maintain accurate IT documentation and inventory records.
• Escalate unresolved issues when necessary.
• Learn and follow IT policies and procedures.
• Participate in training opportunities.

Skills

Interest in IT and technology

Good communication skills

Logical problem-solving

Ability to work in a team

Education

3 GCSEs or equivalent at grades 4 (C) or above

GCSE Maths and English at grades 3 (D) or above

Tools

Microsoft Office

Windows operating systems

Job description

Overview

Do you strive to make a difference? Goaco is looking to build a team to continue solving problems using software and technology for our clients. We are developers at heart – and by the mind too. We thrive on challenges and live for logical thinking. Formed over a decade ago, we have built on our successes, all of whom have benefitted from their level-headed software solutions. The team is all like-minded individuals, with a drive to succeed in their own fields.

We are looking for a motivated and enthusiastic individual to join our IT team as a Service Desk Apprentice. This is an exciting opportunity to gain hands-on experience in a fast-paced IT environment, supporting users with their technical issues and learning from experienced professionals.

Key Responsibilities

• Provide first-line technical support to staff and users via phone, email, or in person.
• Log, track, and resolve IT service requests and incidents using the service desk system.
• Troubleshoot basic hardware and software issues with guidance from senior team members.
• Assist with setting up and configuring desktops, laptops, mobile devices, and user accounts.
• Help maintain accurate IT documentation and inventory records.
• Escalate unresolved issues to the appropriate support team as needed.
• Learn and follow IT policies, procedures, and security standards.
• Participate in training and development opportunities as part of your apprenticeship.

Eligibility to be considered for this apprenticeship

• 3 GCSEs or equivalent at grades 4 (C) or above in any subject
• GCSE Maths and English at grades 3 (D) or above

Ideal Experience

• A keen interest in IT and technology.
• Good communication and interpersonal skills.
• A logical and methodical approach to problem-solving.
• Willingness to learn and take direction.
• Ability to work effectively both independently and as part of a team.

Job Specification

• Basic knowledge of Microsoft Office and Windows operating systems (desirable but not essential).

What We Offer

• Full support and training throughout your apprenticeship.
• A structured development plan with real-world experience.
• Opportunity to gain an industry-recognized IT qualification.
• Supportive and inclusive work environment.
• Potential for progression into a permanent role upon successful completion of the apprenticeship.