IT Support Analyst (SC Clearance) - Oxford

Omega Resource Group; Oxford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading technical support provider in Oxford is seeking a Technical Support Analyst to provide first-line technical support and maintain IT systems. The ideal candidate will have strong expertise in supporting Windows-based environments, excellent troubleshooting skills, and be able to communicate effectively with users. This role requires an ability to work independently and as part of a team. The position is permanent and offers an opportunity to work with an aerospace client.

Qualifications

• Strong expertise in supporting Windows based PCs and servers.
• Excellent troubleshooting skills and problem-solving abilities.
• Ability to provide clear and concise technical support to non-technical users.

Responsibilities

• Provide first-line technical support to end-users via face-to-face interactions, telephone, and email.
• Install, configure, and maintain desktop and laptop PCs.
• Manage the resolution of IT issues, problems, service requests, and changes using the AHUK Helpdesk tool.

Skills

Strong expertise in supporting Windows based PCs and servers

Excellent troubleshooting skills

Basic understanding of network infrastructure (TCP/IP, DNS, DHCP)

Strong communication skills, both written and verbal

Experience with ticketing systems and ITIL best practices

Education

A Qualification in IT (A+ or MCSE)

Tools

MS Office

Google G-Suite

Job description

A leading technical support provider in Oxford is seeking a Technical Support Analyst to provide first-line technical support and maintain IT systems. The ideal candidate will have strong expertise in supporting Windows-based environments, excellent troubleshooting skills, and be able to communicate effectively with users. This role requires an ability to work independently and as part of a team. The position is permanent and offers an opportunity to work with an aerospace client.