IT Support Analyst

Morgan Hunt UK Limited; Birmingham; On-site; GBP 26,000 - 35,000; Full time

Job summary

Morgan Hunt UK Limited is seeking an ICT Support Analyst to join our Birmingham-based team, delivering IT support for Office 365, Windows 10/11, and related ICT services. You will provide both in-person and remote support to stakeholders, helping ensure smooth operations across the ICT estate.

You will triage issues, assist with asset management, monitor service KPIs and support project coordination. The role suits a proactive, detail‑oriented team player in a corporate ICT environment.

Qualifications

• Experience in a corporate ICT environment supporting Office 365, Windows 10/11 and service desk ticketing systems.
• Proactive, results‑driven with strong communication and teamwork skills.
• Ability to triage and resolve ICT issues, while improving processes.

Responsibilities

• Triage ICT issues and provide both in-person and remote IT support.
• Maintain asset management records and monitor service KPIs.
• Support project coordination activities and collaborate with internal teams and external suppliers.
• Ensure data security and privacy considerations are observed.

Skills

Office 365

IT support

Windows 10/11

Service desk ticketing

Prioritisation

Stakeholder communication

Team player

Tools

Office 365

Service desk software

Job description

Are you passionate about IT support and looking to make a meaningful impact?

Our client is seeking an ICT Support Analyst to join a dynamic team based in Birmingham. This role offers an excellent opportunity to build on your IT support experience while contributing to exciting projects and infrastructure initiatives. You'll play a key role in delivering IT support and ensuring the smooth operation of all ICT services for stakeholders.

In this position, you'll provide both in-person and remote support, triage ICT-related issues, and collaborate with internal teams and external suppliers. Your responsibilities will include maintaining asset management processes, monitoring service KPIs, and contributing to project coordination activities. This is a technical role, ideal for someone with experience in a corporate ICT environment supporting Office 365 applications, Windows 10/11, and service desk ticketing systems.

They are looking for a proactive and results-oriented individual with excellent communication skills and a strong team player. If you have a passion for process improvement, a keen eye for detail, and the ability to thrive in a fast-paced environment, the this could be a great match.

• Hands on experience of IT support for Office365
• Experience of working with ICT suppliers in an outsourced environment
• Ability to prioritise, deliver to agreed deadlines and manage expectations
• Experience working with Service Desk ticketing software
• Working knowledge of service delivery frameworks
• Ability to triage and monitor service desk tickets through to resolution
• Appreciation of data security/privacy legislation
• Strong experience of supporting process improvement activities.

Morgan Hunt is an equal opportunities employer.