Hybrid IT Support Analyst - Windows, AD & M365 | Rail

Spectrum IT Recruitment; Birmingham; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Company pension and life assurance

Paid on-call allowance (1 week in 4)

Employee discounts and Cycle to Work

Ongoing training and career dev

Employee Assistance Programme and well

Job summary

Spectrum IT Recruitment is seeking an IT Support Analyst in Birmingham to join a developing IT team within a major UK rail freight operator. Hybrid role: 3 days on site, 2 from home, providing first/second line support across Windows, 365, Active Directory, and hardware.

You will resolve incidents, maintain systems, document processes, and support internal projects while visiting other sites as needed and taking part in a weekly on-call rota with a fixed payment.

Qualifications

• Strong problem-solving mindset and pride in delivering great service.
• Experience with Windows devices and Microsoft 365.
• Ability to stay calm under pressure and communicate clearly.

Responsibilities

• Be the first point of contact for IT support and provide 1st/2nd line support.
• Install, configure and support Windows devices, Microsoft 365 and business apps.
• Assist with Active Directory administration and device maintenance.
• Perform daily system health checks and monitor backups.
• Document technical processes and support IT projects as the team grows.
• Occasional site visits and on-call duties with fixed pay.

Skills

Customer service

Communication

Problem solving

Tools

Microsoft 365 installation and configuration

Active Directory

PC hardware support

Basic networking concepts

Job description

Spectrum IT Recruitment is seeking an IT Support Analyst in Birmingham to join a developing IT team within a major UK rail freight operator. Hybrid role: 3 days on site, 2 from home, providing first/second line support across Windows, 365, Active Directory, and hardware.

You will resolve incidents, maintain systems, document processes, and support internal projects while visiting other sites as needed and taking part in a weekly on-call rota with a fixed payment.