IT Support Analyst

Career Choices Dewis Gyrfa Ltd; Birmingham; On-site; GBP 24,000 - 35,000; Full time

Job summary

Career Choices Dewis Gyrfa Ltd in Birmingham is seeking an ICT Support Analyst to join a dynamic team. You will deliver IT support in-person and remotely, ensuring smooth ICT services for stakeholders.

The role focuses on triaging issues, maintaining asset management, monitoring KPIs, and collaborating with internal teams and external suppliers on projects. Experience with Office 365, Windows 10/11, and service desk tooling is essential.

Qualifications

• Experience in a corporate ICT environment supporting Office 365.
• Proficient with Windows 10/11 and service desk ticketing systems.
• Understanding data security and privacy legislation.
• Able to prioritise, meet deadlines and manage expectations.

Responsibilities

• Provide IT support in person and remotely for stakeholders.
• Triage ICT-related issues and escalate where required.
• Monitor IT service KPIs and contribute to project coordination.
• Coordinate with internal teams and external ICT suppliers.

Skills

Office 365

Windows 10/11

Service desk

Ticketing systems

Asset management

KPI monitoring

Stakeholder communication

Team collaboration

Tools

Service Desk software

Job description

Are you passionate about IT support and looking to make a meaningful impact?

Our client is seeking an ICT Support Analyst to join a dynamic team based in Birmingham.

This role offers an excellent opportunity to build on your IT support experience while contributing to exciting projects and infrastructure initiatives.

You'll play a key role in delivering IT support and ensuring the smooth operation of all ICT services for stakeholders.

In this position, you'll provide both in-person and remote support, triage ICT-related issues, and collaborate with internal teams and external suppliers.

Your responsibilities will include maintaining asset management processes, monitoring service KPIs, and contributing to project coordination activities.

This is a technical role, ideal for someone with experience in a corporate ICT environment supporting Office 365 applications, Windows 10/11, and service desk ticketing systems.

They are looking for a proactive and results-oriented individual with excellent communication skills and a strong team player.

If you have a passion for process improvement, a keen eye for detail, and the ability to thrive in a fast-paced environment, the this could be a great match.

Hands on experience of IT support for Office365 Experience of working with ICT suppliers in an outsourced environment Ability to prioritise, deliver to agreed deadlines and manage expectations Experience working with Service Desk ticketing software Working knowledge of service delivery frameworks Ability to triage and monitor service desk tickets through to resolution Appreciation of data security/privacy legislation Strong experience of supporting process improvement activities.

Morgan Hunt is an equal opportunities employer.

Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

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