IT Support Analyst (2nd Line) — Onsite Across 70+ Sites

Hill Group UK; Epping Forest; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

26 days holiday

Private healthcare

Incentive scheme

Volunteering days

Career development

Team culture

Competitive package

Job summary

Hill Group UK is seeking an ICT Technical Analyst to provide first and second line IT support across offices and more than 70 live sites. You will troubleshoot devices, configure PCs and support infrastructure projects, ensuring systems work fast and correctly.

This hands-on, people-facing role blends problem-solving with customer service. You will help keep systems secure and stable, play a vital part in Hill's growth, and contribute to improving IT services across the business.

Qualifications

• At least 2 years’ experience in 1st and 2nd line support.
• Proficient in Windows 10/11 and Microsoft Office.
• Familiar with helpdesk systems and remote support tools.
• Good understanding of IT security best practices.
• Willingness to travel to regional sites as needed.

Responsibilities

• Provide professional, responsive 1st and 2nd line IT support—remotely, by phone, and on-site.
• Build and configure laptops, desktops and mobile devices for new starters.
• Support software installations, rebuilds and upgrades across the business.
• Log and manage tickets, escalating complex issues where needed.
• Liaise with third-party providers to resolve hardware and connectivity issues.
• Carry out daily backup checks and manage tape changes for main office sites.
• Install and maintain IT setups at new project offices.
• Help design and implement infrastructure improvements and support wider IT projects.
• Keep asset records, technical documentation and licensing up to date.
• Suggest cost-effective procurement options and raise purchase requests.
• Stay current with emerging tech and recommend innovations that support the business.
• Support Hill’s change control process and maintain H&S compliance.

Skills

Windows 10/11

Remote support

Helpdesk systems

Troubleshooting

Communication skills

Tools

Exchange 2008R2/2010

Job description

Hill Group UK is seeking an ICT Technical Analyst to provide first and second line IT support across offices and more than 70 live sites. You will troubleshoot devices, configure PCs and support infrastructure projects, ensuring systems work fast and correctly.

This hands-on, people-facing role blends problem-solving with customer service. You will help keep systems secure and stable, play a vital part in Hill's growth, and contribute to improving IT services across the business.