IT Support Analyst - Hybrid Role with Growth Path

Kings Court Trust; Bristol; Hybrid; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Health Cash Plan

Pension scheme

Life assurance

Cycle to work

Employee Assistance Programme

25 days holiday + bank holidays

Job summary

Kings Court Trust is seeking an IT Support Analyst to provide day-to-day IT support for hardware and software, working in a hybrid environment in Bristol. You will act as the internal point of contact with our MSP, manage user accounts, permissions, and basic server tasks, and assist with system implementations and migrations.

Ideal candidates have 1-3 years in IT support, with Windows knowledge and exposure to Active Directory and M365.

Qualifications

• 1-3 years' experience in an IT support, helpdesk, or junior systems administration role.
• Working knowledge of Windows environments and common business software.
• Some exposure to system administration (Active Directory, M365 admin, device management).
• Comfortable liaising with third-party suppliers or service providers.
• Exposure to cyber security concepts or tasks is a bonus.

Responsibilities

• Provide day-to-day IT support for hardware and software issues, triaging and resolving tickets or escalating to our MSP where needed.
• Act as the internal point of contact between KCT and our MSP, tracking tickets through to resolution.
• Support system administration tasks - user accounts, permissions, device management, patching, and basic server/cloud administration.
• Assist with technical implementation projects, such as new systems, rollouts, and migrations.
• Maintain clear and accurate documentation of processes, configurations, and support procedures.
• Support cyber security hygiene tasks, building your knowledge and confidence in this area over time.

Skills

IT support

Windows environments

Active Directory

M365 admin

Cyber security

Job description

Kings Court Trust is seeking an IT Support Analyst to provide day-to-day IT support for hardware and software, working in a hybrid environment in Bristol. You will act as the internal point of contact with our MSP, manage user accounts, permissions, and basic server tasks, and assist with system implementations and migrations.

Ideal candidates have 1-3 years in IT support, with Windows knowledge and exposure to Active Directory and M365.