IT Support Analyst — Path to Systems & Cloud Admin

Kings Court Trust; West of England; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

26 days annual leave (including bank)

Health Cash Plan

Employee discounts

Salary sacrifice benefits

Company pension matching up to 5%

Life assurance

Enhanced family leave

Cycle to work scheme

Employee Assistance Programme

Growth opportunities

Hybrid and flexible working

Job summary

Kings Court Trust is seeking a junior IT professional to provide day‑to‑day IT support, assist with system administration, and act as a liaison with our MSP. You’ll contribute to security hygiene, documentation, and upcoming system implementations while working in a collaborative, flexible environment.

Ideal candidates have 1–3 years in IT support or junior admin roles, familiarity with Windows, and exposure to AD/M365.

Qualifications

• 1–3 years of IT support/helpdesk/junior systems admin experience.
• Working knowledge of Windows environments and common business software.
• Exposure to system administration (Active Directory, M365 admin, device management).
• Comfortable liaising with third‑party suppliers or service providers.

Responsibilities

• Provide day-to-day IT support for hardware and software issues, triaging and resolving tickets or escalating as needed.
• Act as internal point of contact between Kings Court Trust and our MSP, tracking tickets to resolution.
• Support system administration tasks – user accounts, permissions, device management, patching, basic server/cloud tasks.
• Assist with technical implementation projects – new systems, rollouts, migrations.
• Maintain clear, accurate documentation of processes, configurations and support procedures.
• Assist with cyber security hygiene tasks and grow knowledge in this area over time.

Skills

IT support

Helpdesk

Windows environments

Active Directory

M365 admin

Device management

Cyber security

Tools

Active Directory

M365 Admin

Windows Server

Job description

Kings Court Trust is seeking a junior IT professional to provide day‑to‑day IT support, assist with system administration, and act as a liaison with our MSP. You’ll contribute to security hygiene, documentation, and upcoming system implementations while working in a collaborative, flexible environment.

Ideal candidates have 1–3 years in IT support or junior admin roles, familiarity with Windows, and exposure to AD/M365.