Hybrid IT Support Analyst Windows & M365 Expert

Castle Trust Bank; Basingstoke; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Pension

Life Assurance

25 days’ holiday + buy/sell 5 days

Private healthcare

Job summary

Castle Trust Bank is modernising its IT services and seeks a Service Desk Analyst to be the first point of contact for technical issues across multiple UK sites, including Basingstoke. You will handle incidents, device builds, account management and contribute to continuous service improvements within a small, skilled team.

The role is hybrid with monthly on-site support in London and remote work options, offering a competitive salary and a strong benefits package.

Qualifications

• Strong knowledge of Windows 11 and Microsoft 365.
• Experience with device builds, configuration and management (Autopilot, InTune).
• Experience supporting tablets, mobiles, and corporate device estates.
• Understanding of Active Directory and Azure Active Directory (Entra).
• Basic PowerShell scripting skills.
• Understanding of networking fundamentals (TCP/IP, DNS, LAN/WAN, VPN).
• Experience with core services such as File & Print, NTFS permissions, and GPOs.

Responsibilities

• Provide friendly, face-to-face and remote support across Windows 11, corporate tablets, mobile devices, and both COTS and bespoke applications.
• Build, configure and maintain desktop clients, ensuring a secure and efficient experience for all users.
• Manage user account creation, moves and changes across our IT systems.
• Own and resolve incidents and service requests, maintaining SLA performance and delivering a high first-time fix rate.
• Support a hybrid multi-cloud environment and contribute to ongoing service improvements.
• Produce clear and accurate documentation, knowledge articles and process notes.
• Carry out routine system checks and contribute to project work across the Bank.
• Provide monthly onsite support in our London office and participate in the out-of-hours on-call rota.

Skills

Windows 11

M365

Device management

Active Directory

Azure Active Directory

PowerShell scripting

Networking fundamentals

File & Print

NTFS permissions

GPOs

Education

ITIL Foundation

CompTIA certifications

MTA

Tools

Autopilot

InTune

WSUS

FreshService

8x8 phone systems

Job description

Castle Trust Bank is modernising its IT services and seeks a Service Desk Analyst to be the first point of contact for technical issues across multiple UK sites, including Basingstoke. You will handle incidents, device builds, account management and contribute to continuous service improvements within a small, skilled team.

The role is hybrid with monthly on-site support in London and remote work options, offering a competitive salary and a strong benefits package.