IT Support Analyst - Grow into Systems Admin (Hybrid)

Career Choices Dewis Gyrfa Ltd; Brighton; Hybrid; GBP 30,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Health Cash Plan

Dental & optical cash back

Pension scheme

Cycle to work

Employee Assistance Programme

Job summary

IT Support Analyst role in Bristol is offering £30,000 - £32,000 per annum with ASAP start. The position focuses on providing day-to-day IT support for hardware and software, acting as liaison with the MSP, and handling basic server/cloud admin tasks.

Ideal candidates have 1-3 years in IT support, with knowledge of Windows environments, AD, and M365, and enjoy growth into systems administration or IT delivery. Hybrid and flexible working options are available.

Qualifications

• 1-3 years' experience in an IT support, helpdesk, or junior systems administration role.
• Working knowledge of Windows environments and common business software.
• Some exposure to system administration (Active Directory, M365 admin, device management).
• Comfortable liaising with third-party suppliers or service providers.
• Exposure to cyber security concepts or tasks is a bonus.

Responsibilities

• Provide day-to-day IT support for hardware and software issues, triaging and resolving tickets or escalating to their managed service provider where needed.
• Act as the internal point of contact between them and their managed service provider, tracking tickets through to resolution.
• User accounts, permissions, device management, patching, and basic server / cloud administration.
• Assist with technical implementation projects, such as new systems, rollouts, and migrations.
• Maintain clear and accurate documentation of processes, configurations, and support procedures.
• Support cyber security hygiene tasks, building your knowledge and confidence in this area over time.

Skills

IT support

Helpdesk

Junior sys admin

Active Directory

M365 admin

Tools

Active Directory

M365 Admin

Job description

IT Support Analyst role in Bristol is offering £30,000 - £32,000 per annum with ASAP start. The position focuses on providing day-to-day IT support for hardware and software, acting as liaison with the MSP, and handling basic server/cloud admin tasks.

Ideal candidates have 1-3 years in IT support, with knowledge of Windows environments, AD, and M365, and enjoy growth into systems administration or IT delivery. Hybrid and flexible working options are available.