Senior IT Support Analyst

VIQU IT; Gloucester; On-site; GBP 35,000 - 37,500; Full time

Job summary

VIQU IT is seeking a Senior IT Support Analyst in Bristol to support a Microsoft-first environment with emphasis on cloud, ITIL service delivery, ERP transformation, automation and cyber security.

The role reports to the Head of IT and involves leading 2nd to 3rd line tickets, implementing Defender security measures and supporting Dynamics 365 projects across a 300+ user base. Strong communication and stakeholder management are essential.

Qualifications

• Senior IT support experience with 2nd/3rd line responsibilities.
• Hands-on Microsoft 365 admin, Intune and Windows 11 expertise.
• Exposure to Azure cloud and virtual infrastructure (Hyper-V/VMware).
• Experience with Defender security tools and strong networking basics.

Responsibilities

• Administer and optimise Microsoft 365 environment including Exchange Online, SharePoint, Teams and Azure services.
• Provide IT support to 300+ end users.
• Implement and maintain Intune, AD and Entra ID solutions.
• Assist with ongoing IT projects such as Dynamics 365 implementation.
• Conduct security assessments using Defender and maintain disaster recovery systems.

Skills

Microsoft 365 administration

Intune

Windows 11

Azure cloud

Hyper-V

VMware

Microsoft Defender

Networking fundamentals

Automation

AI

Stakeholder management

Communication

Tools

Dynamics 365

Job description

Senior IT Support Analyst

Bristol

£35,000 - £37,500 per annum

VIQU have partnered with a growing building services organisation in Bristol who are hiring

This role would report directly to the Head of IT, and will involve supporting a Microsoft-first environment with a strong focus on cloud, ITIL-led service delivery, ERP transformation, automation and cyber security.

The ideal candidate will have hands on experience proving 2nd 3rd line support in a Microsoft environment, and capable of leading service management and project delivery.

Experience required for the Senior IT Support Analyst

• Previous experience in a senior IT support position, managing 2nd to 3rd line tickets independently.
• Hands on experience with Microsoft 365 administration, Intune, and Windows 11.
• Exposure to Azure cloud, and virtual infrastructure (Hyper-V/ VMware).
• Experience with security tools like Microsoft Defender.
• Understanding of networking fundamentals.
• Interest in automation and AI.
• Strong communication and stakeholder management skills.
• Experience with Dynamics 365 would be advantageous.

Job Duties of the Senior IT Support Analyst

• Administer and optimise Microsoft 365 environment including Exchange Online, SharePoint, Teams as well as Azure cloud services.
• Provide IT support to 300+ end users.
• Implement and maintain Intune, AD and Entra ID solutions.
• Assist with ongoing IT projects (e.g. Dynamics 365 implementation).
• Conduct security assessments using Defender and maintain disaster recovery systems.